Shalondais Hawkins
Atlanta,GA
Summary
Recent graduate with foundational knowledge in Dentistry and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Knowledgeable Dental Assistant with expertise in supporting office personnel and dentists to care for patients. Detail-oriented in sterilizing and cleaning tools, equipment and surfaces. Ready to further develop skills and tackle new challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
CVS Healthcare Remote
01.2019 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Patient Access Representative
Emory University Hospital
03.2022 - 04.2025
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Education
Certified Dental Assistant - Dental Assistant
UEI
Morrow, GA08-2025
Skills
- Dental radiography
- Patient education
- Patient relations
- Medical records management
- Appointment scheduling proficiency
- Sterilization techniques
- Data entry
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Punctual and reliable
- Insurance verification
Timeline
Patient Access Representative
Emory University Hospital
03.2022 - 04.2025
Customer Service Coordinator
CVS Healthcare Remote
01.2019 - Current
Certified Dental Assistant - Dental Assistant
UEI
Similar Profiles
Cindy FloresCindy Flores
Benefits Verification Rep/Claims Processor at CVS Healthcare RemoteBenefits Verification Rep/Claims Processor at CVS Healthcare Remote
Chadney BoykinChadney Boykin
NYC OBC Representative at CVS Healthcare (Remote)NYC OBC Representative at CVS Healthcare (Remote)
Tonya ErvinTonya Ervin
CVS Hiring Agent at CVS Healthcare-RemoteCVS Hiring Agent at CVS Healthcare-Remote
Raymond ConwayRaymond Conway
Member Services Specialist at Vystar Credit UnionMember Services Specialist at Vystar Credit Union
Jordan AndersonJordan Anderson
Registered Nurse, HRP at Northside Hospital AtlantaRegistered Nurse, HRP at Northside Hospital Atlanta