Honesty Knight
NC
Summary
Dedicated and detail-oriented professional with a background in both dental assisting and customer service. Possessing a Diploma in Dental Assisting (DAII) from Forsyth Technical Community College, along with extensive experience in customer service roles at Food Lion. Skilled in providing exceptional patient care, managing administrative tasks, and maintaining a positive and welcoming atmosphere. Proficient in chairside dental assisting procedures, including coronal polishing, radiography, and nitrous oxide-oxygen conscious sedation. Excellent communication and organizational abilities, with a proven track record of delivering outstanding service to patients and their families.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Food Lion
08.2014 - Current
- Provided exceptional customer service, including handling inquiries, concerns, and transactions
- Managed administrative tasks such as organizing records, and coordinating office correspondence.
- Ensured compliance with company policies and procedures while maintaining a clean and organized store environment.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Education
Dental Assisting Diploma (DAII) -
Forsyth Technical Community College (CODA Accredited)
Winston Salem, NC07.2018
Skills
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Instrument Sterilization Techniques
- Infection control proficiency
- Office Administration Duties
- Dental impressions
- Dental Radiography
- Equipment Sterilization
- Digital X-Ray Proficiency
- X-Ray Processing
- Email Etiquette
- Payment Processing
References
Available upon request.
Timeline
Customer Service Lead
Food Lion
08.2014 - Current
Dental Assisting Diploma (DAII) -
Forsyth Technical Community College (CODA Accredited)