Shalotta Mason
Homewood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Benefit Representative
Ford Motor Company
Chicago, IL
01.2024 - Current
- Assisted customers with enrollment forms, claims processing, and other related tasks.
- Reviewed changes in policies or procedures to ensure compliance with applicable laws or regulations.
- Monitored eligibility status for employees within the organization's database systems.
- Maintained records of employee benefit activity on a daily basis.
- Responded to customer inquiries concerning benefits information via telephone or email.
- Worked collaboratively with Human Resources team members to implement new benefits programs.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Inspector in Quality Assurance and Quality Control
Ford Motor Company
Chicago, IL
02.1995 - Current
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Assisted in preparing audit plans based on established objectives and standards.
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
- Monitored manufacturing processes for compliance with quality standards.
- Performed in-process inspections on components, assemblies, and products using precision measuring instruments.
- Assisted in the development of corrective action plans to address identified non-conformances or areas of improvement.
- Analyzed collected data to determine if corrective actions are necessary to maintain quality standards.
- Collaborated with engineering staff on design changes or process improvements related to product quality.
- Tracked daily production output relative to expected yields based on standard operating procedures.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Union Representative
Ford Motor Company
Chicago, IL
02.2010 - 06.2016
- Developed and implemented strategies to ensure union members' rights were upheld.
- Facilitated negotiations with management on behalf of the union members.
- Organized informational meetings for union members to discuss workplace issues.
- Drafted collective bargaining agreements between unions and employers.
- Resolved conflicts between employees or between employees and management personnel.
- Provided advice on labor relations matters such as contract interpretation, discipline procedures.
- Attended hearings related to labor disputes or other grievances.
- Maintained accurate records of all labor-related documents.
- Investigated complaints of unfair labor practices by employers.
- Represented workers at grievance hearings before third-party arbitrators.
- Participated in mediations between unions and employers over various issues.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Strong Interpersonal Skills
- Conflict Resolution Techniques
- Policy Interpretation
- Benefits Explanation
- Proficient in microsoft office & TWO’s operating system
- Relationship Building
- Employee Relations
- ACA Standards Knowledge
- Employment Law Knowledge
- New Employee Orientations
- Benefits Administration
- Human Resources Management
- Termination Procedures
- Verbal and Written Communication
- Benefits Interpretation
Timeline
Benefit Representative
Ford Motor Company
01.2024 - Current
Union Representative
Ford Motor Company
02.2010 - 06.2016
Inspector in Quality Assurance and Quality Control
Ford Motor Company
02.1995 - Current
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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