Shalquilla Robinson
CHARLOTTE,NC
Summary
Personable and results-driven Customer Service Specialist with over 10 years of experience in the Finance industry. Proven ability to resolve customer issues efficiently while maintaining high levels of satisfaction. Skilled in complex support services in account management, documentation, customer service and technical support. Known for a positive, team-oriented attitude and a proactive approach to problem solving.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wells Fargo
07.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
- Ability to research and correspond with customers, responding to their questions and concerns with detailed information.
- Collaborated with internal departments to ensure alignment with changing business strategies.
Customer Service Representative
Synchrony Financial Inc
10.2015 - 07.2018
- Maintained accurate documentation of customer interactions and resolutions within CRM.
- Assisted customers with payment arrangements and account resolutions via phone and email.
- Review basic issues,policies or procedures for which answers can be quickly obtained.
- Provide adequate coaching and development to the team
Education
High School Diploma -
West Charlotte Senior High School
Charlotte, NC06-2012
Skills
- Microsoft outlook
- Email & phone support
- Workflow optimization
- Problem Solving & Adaptability
- Excellent verbal,written, and interpersonal communicationskills
- Critical thinking
- Relationship building
- Complaint handling
Timeline
Customer Service Representative
Wells Fargo
07.2018 - Current
Customer Service Representative
Synchrony Financial Inc
10.2015 - 07.2018
High School Diploma -
West Charlotte Senior High School
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