Shalyn Minor
Fort Worth,Texas
Overview
4
4
years of professional experience
Work History
Decant Associate
Amazon
03.2024 - Current
- Unpacked and prepared incoming merchandise to support streamlined logistics and fast fulfillment
- Accurately identified, labeled, and sorted products, reducing picking errors and improving inventory accuracy by 80%
- Inspected items for damage, contributing to Amazon’s quality control and customer satisfaction goals
- Maintained clean and organized workstations, boosting decant area efficiency and safety
- Consistently exceeded productivity quotas by 10–20%, recognized by team leads for accuracy and speed
Dental Assistant
Ace Dental
Waco, TX
07.2023 - 03.2024
- Assisted dentists during procedures including fillings, crowns, and extractions, ensuring efficient and safe patient care
- Prepared treatment rooms and sterilized instruments, meeting OSHA standards and reducing wait times
- Captured, developed, and reviewed digital dental X-rays, aiding fast and accurate diagnoses
- Recorded patient histories and vital signs, enhancing workflow and patient record accuracy
- Managed supply inventory and orders, cutting backorders and reducing supply costs by 8%
Technical Support Representative
Empercon Constar
Waco, TX
05.2021 - 07.2023
- Provided phone-based tech support for hardware, software, and connectivity issues, resolving 90% on first call
- Utilized effective troubleshooting to resolve customer issues, improving satisfaction scores
- Updated internal support documentation and proposed FAQs, reducing average call times by 12%
- De-escalated high-stress customer complaints, aiding in retention and maintaining SLA benchmarks
- Recognized for service excellence, contributing to 5% teamwide improvement in satisfaction metrics
Education
Real Estate Certificate - undefined
Mclennan Community College
Waco, TX05.2025
High School Diploma - undefined
Waco High School
Waco, TX06.2018
Skills
- Technical Skills: Microsoft Word, Amazon shipping software, dental imaging tools, scheduling systems
- Customer Service: 4 years in high-volume, client-facing roles with a focus on retention and satisfaction
- Administrative: Fast and accurate typing (30–45 WPM), appointment scheduling, inventory management
- Soft Skills: Strong interpersonal communication, adaptability, time management, conflict resolution
- Interests: Real estate investing, healthcare operations, logistics, technology troubleshooting
Timeline
Decant Associate
Amazon
03.2024 - Current
Dental Assistant
Ace Dental
07.2023 - 03.2024
Technical Support Representative
Empercon Constar
05.2021 - 07.2023
Real Estate Certificate - undefined
Mclennan Community College
High School Diploma - undefined
Waco High School