Shalyn Tolbert
Baton Rouge,LA
Summary
Results-driven operations and administrative professional with 5+ years of experience optimizing workflows, managing logistics, and supporting high-volume business operations across logistics, healthcare, hospitality, and education. Proven ability to improve efficiency, coordinate cross-functional teams, and manage scheduling, reporting, and customer-facing operations. Strong background in KPI tracking, process improvement, and compliance.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
Ochsner Health Center
Baton Rouge, LA
06.2024 - Current
- Supervised daily housekeeping operations to maintain high standards of cleanliness and hygiene.
- Trained and mentored staff on cleaning protocols and safety procedures to enhance team performance.
- Implemented efficient inventory management systems for cleaning supplies, reducing waste and costs.
- Developed and enforced quality control measures to ensure compliance with healthcare regulations.
Lead Hostess
Plucker Wing Bar
Baton Rouge, LA
07.2023 - 10.2024
- Oversaw daily operations and ensured optimal guest flow in high-volume environment.
- Trained and mentored new host staff on customer service standards and procedures.
- Managed reservation system to maximize seating efficiency during peak hours.
- Implemented process improvements that enhanced team communication and guest satisfaction.
Food Service Worker
Movie Tavern
Baton Rouge, LA
10.2021 - 11.2022
- Prepared and served food items in compliance with health and safety standards.
- Assisted customers with menu selections to enhance dining experience.
- Operated kitchen equipment and maintained cleanliness of workstations.
- Collaborated with team members to streamline service delivery during peak hours.
- prepares and serves alcoholic and non-alcoholic beverages, manages bar inventory, and provides customer service in establishments like restaurants, hotels, and bars.
Resident Assistant
Garden View Assisted Living
Baton Rouge, LA
03.2021 - 05.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Coordinated recreational and social activities to enhance resident engagement.
- Maintained accurate documentation of resident needs and preferences for personalized care.
- Communicated effectively with healthcare staff to support coordinated care plans.
Education
No Degree -
Delgado Community College
New Orleans, LAHigh School Diploma -
Broadmoor High School
Baton Rouge, LA05-2020
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Customer relationship Management & Process Improvement
- Logistics Coordination & Dispatch Operations
- Administrative Support & Office Management
- Scheduling & Calendar Management
- Customer Service & Client Relations
- KPI Tracking & Performance Reporting
- Financial Record-Keeping & Payment Processing
- Microsoft Office Suite (Excel, Word, Outlook)
- Cross-Functional Team Coordination
Languages
american sign language
Full Professional
Timeline
Housekeeping Manager
Ochsner Health Center
06.2024 - Current
Lead Hostess
Plucker Wing Bar
07.2023 - 10.2024
Food Service Worker
Movie Tavern
10.2021 - 11.2022
Resident Assistant
Garden View Assisted Living
03.2021 - 05.2022
No Degree -
Delgado Community College
High School Diploma -
Broadmoor High School