Shalyndrea Williams
Paris ,TN
Summary
I’m currently a Manager at Burger King, excelling in team leadership and operations management. I have many skills and great work ethic throughout my years of work, I work very hard and enhance customer satisfaction and optimized efficiency through effective decision-making and performance management. I’m committed to building strong relationships and achieving goals in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager
Burger King
Paris TN
06.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members to enhance performance and productivity.
- Implemented cost-control measures to optimize operational efficiency.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Ensured compliance with food safety standards and company policies during operations.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Line Assembler
Allegro
Paris TN
12.2024 - 04.2025
- Assembled components accurately according to specifications and production schedules.
- Operated assembly line machinery, ensuring optimal performance and minimal downtime.
- Conducted quality control checks to uphold product standards and specifications.
- Collaborated with team members to enhance workflow efficiency and troubleshoot issues.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Practiced standard operating procedures for consistent production results.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Kitchen Manager
Twice Daily
Millerville TN
07.2022 - 10.2024
- Supervised daily kitchen operations to ensure compliance with health and safety standards.
- Developed staff training programs to enhance culinary skills and operational efficiency.
- Streamlined inventory management processes to reduce waste and optimize order accuracy.
- Coordinated menu planning in collaboration with culinary team to promote seasonal ingredients.
- Implemented quality control measures, ensuring consistent food presentation and taste across all dishes.
- Monitored food preparation processes for adherence to recipes and portion control guidelines.
- Fostered positive work environment through effective communication and team-building activities.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Essendant
Smyrna, TN
06.2021 - 05.2022
- Processed incoming shipments, ensuring accuracy in order fulfillment and inventory management.
- Operated material handling equipment to transport goods efficiently within the warehouse.
- Conducted regular inventory counts to maintain stock accuracy and support replenishment efforts.
- Collaborated with team members to streamline shipping processes and reduce processing times.
- Trained new associates on safety protocols and standard operating procedures for shipping tasks.
- Assisted in maintaining a clean and organized work environment to enhance operational efficiency.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
- Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Ensured accuracy of invoices by verifying shipment contents against purchase orders before dispatching goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
Lead Daycare Teacher
Ms Nickis Cottage
Paris TN
04.2015 - 09.2017
- Developed age-appropriate lesson plans to promote cognitive and social development.
- Coordinated daily activities to ensure engaging learning environments for children.
- Implemented behavior management strategies to maintain classroom order and promote positive interactions.
- Mentored junior staff in child development best practices and effective teaching techniques.
- Evaluated children's progress through assessments and communicated findings with parents effectively.
- Established partnerships with families to foster a supportive community around each child's growth.
- Collaborated with team members to enhance curriculum based on children's interests and developmental needs.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
- Consistently communicated with parents through newsletters, conferences, and informal check-ins about student progress and achievements.
- Mentored new teachers in curriculum planning and instructional techniques, supporting their transition into successful educators at our daycare center.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Implemented curriculum to enhance classes with learning-focused activities.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Developed innovative activities to engage young children in learning process.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
- Guided students to develop social, emotional and physical skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed and implemented behavior management plans.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Created safe and nurturing learning environment for preschoolers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Incorporated music, art and literature into curriculum.
Debt Collector
Mid South Credit Bureau
Paris TN
12.2017 - 2018
- Negotiated payment plans with clients to facilitate debt resolution and improve recovery rates.
- Utilized collection software to track accounts, document interactions, and manage follow-up tasks efficiently.
- Assisted in training new collectors on best practices and company policies for effective debt recovery.
- Analyzed client accounts to identify high-risk cases and prioritize collections strategies accordingly.
- Implemented process improvements that enhanced communication efficiency between clients and the bureau.
- Developed relationships with clients to encourage timely payments while maintaining professionalism and courtesy.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Supported positive financial outcomes, working closely with clients to understand their debt recovery goals and aligning efforts accordingly.
- Optimized debt collection strategies, analyzing debtor profiles to tailor communication and payment options.
- Achieved high customer satisfaction, empathetically handling debtor communications and providing clear, helpful information.
- Fostered culture of respect and empathy, guiding debtors towards feasible payment solutions without compromising on amount owed.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Generated and distributed monthly customer statements.
Education
High School Diploma -
Henry County High School
Paris TNSkills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Performance management
Operations management
Relationship building
Timeline
Manager
Burger King
06.2025 - Current
Line Assembler
Allegro
12.2024 - 04.2025
Kitchen Manager
Twice Daily
07.2022 - 10.2024
Essendant
06.2021 - 05.2022
Debt Collector
Mid South Credit Bureau
12.2017 - 2018
Lead Daycare Teacher
Ms Nickis Cottage
04.2015 - 09.2017
High School Diploma -
Henry County High School