Shalynn Matlock
Clarksville,TN
Summary
Experienced professional with expertise in legal procedures, workplace management, and document processing. Strong communication skills and ability to adapt to changing environments. Adept at working both independently and collaboratively.
Overview
4
4
years of professional experience
Work History
Sales and Member Relations Associate
Club Pilates
Clarksville, TN
06.2023 - Current
- Addressed needs and concerns of members and prospects
- Maintain positive atmosphere consistently
- Boosted membership sales, promotions, and retail
- Managed problems autonomously
- Communicate contractual obligations to members effectively
- Demonstrated kindness while adhering to firm company policies
Barista
Dutch Bros Coffee
Clarksville, TN
09.2023 - 10.2024
- Ensure that the customer is always first
- Uphold the culture expected of Dutch Bros
- Speed, quality, and service always
- Arrive to work with a positive attitude, and no matter the position make sure to cater to customers
- Never serve anything of lesser quality
Cashier
Bb.q Chicken
Clarksville, TN
07.2023 - 09.2023
- Perform customer service duties
- Ensure that the front of the restaurant is always tidy
- Make sure customers feel welcomed
- Make recommendations and provide descriptions that will satisfy the customers
- Ensure that there is efficiency between the front of the house and the back, so everything flows without mistake
- Keep an eye on orders for Uber Eats, DoorDash, and Grubhub
Team Lead
Regal Clarksville
Clarksville, TN
06.2022 - 07.2023
- Open and Close facility
- Ensure that operations run without issues upon opening and closing
- Always keep staff task on task
- Oversee breaks for staff
- Handle cash and perform any manager overrides
- Make sure the atmosphere is inviting and efficient
- Handle any problems that need a manager's knowledge
- Ensure the satisfaction of patrons
Food Pantry Student Worker
Murray State University
Murray, KY
02.2022 - 05.2022
- Stocking shelves with food and supplies for Murray State University students
- Filing applications
- Keeping the food pantry clean and presentable
- Making sure all donations have expiration dates that will not expire at any time of the semester
- Locking the food pantry at the end of shift
Political Science & Sociology Student Worker
Murray State University
Murray, KY
08.2020 - 05.2022
- Daily task of keeping the office organized and sanitary
- When necessary, performed tasks and errands for processors including (but not limited to scanning, printing, grading, shredding, etc.)
- Answering phone calls
- Delivering and retrieving mail for the department
Education
Bachelor of Arts - Political Science
Murray State University
Murray, KY10.2024
Bachelor of Arts - Political Science
Austin Peay State University
Clarksville, TN10.2024
Skills
- Efficient Typing
- Communication
- Customer Service
- Direct Sales
- Attention to Detail
- Sales Transactions
- Inbound and Outbound Calling
- High-energy attitude
References
- Re'Nita Avery, Director of Student Life and the Curris Center, Food Pantry Coordinator, Murray State University, Murray, KY, 42071, ravery@murraystate.edu, (270) 809-6984
- Ryane McCorkle, Deputy General Manager, Regal Clarksville 16, Clarksville, TN, 37042, ryane.mccorkle@gmail.com, (615) 878-1765
- Lindsay Perley, General Manager, Regal Clarksville 16, Clarksville, TN, 37042, gm1534@regalcinemas.com, (931) 920-8802
- Shayne Gao, Owner, Bb.q, Clarksville, TN, 37042, (931) 553-1008
- Nathalie Wilson, Manager, Club Pilates, Clarksville, TN, 37042, clarksvillegm@clubpilates.com, (615) 498-4923
Timeline
Barista
Dutch Bros Coffee
09.2023 - 10.2024
Cashier
Bb.q Chicken
07.2023 - 09.2023
Sales and Member Relations Associate
Club Pilates
06.2023 - Current
Team Lead
Regal Clarksville
06.2022 - 07.2023
Food Pantry Student Worker
Murray State University
02.2022 - 05.2022
Political Science & Sociology Student Worker
Murray State University
08.2020 - 05.2022
Bachelor of Arts - Political Science
Murray State University
Bachelor of Arts - Political Science
Austin Peay State University
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