Sham Sampson
Dallas
Summary
Detail-oriented with a strong focus on customer service, bringing self-motivation and a commitment to excellence to any role. Eager to align with the company's goals, values, and mission, adaptable and open to learning in order to surpass expectations and tackle challenges head-on.
Overview
11
11
years of professional experience
Work History
Customer Care Advocate
Luminator Technology Group, LLC
10.2021 - Current
- Utilize Syteline for order entry and material planning details
- Utilize Salesforce for maintaining open lines of communication with customers as well as internal personnel
Business Relations Representative
Dynacraft, a PACCAR Company
06.2018 - 09.2021
- Utilize SAP for order entry, order board accuracy and JIT modifications
- Participate in weekly discussions with PACCAR Parts to validate material availability and drive to ensure ship dates are met
Account Specialist
Assetcare
07.2017 - 04.2018
- Placed emphasis on problem solving and creative solutions within a high-volume call center environment (300+ calls/day)
- Processed payments accurately and efficiently
Customer Service Representative
Torchmark
04.2014 - 03.2016
- Provide an unmatched customer service experience by identifying customer needs, attentively handling escalations, and utilizing available tools to provide a quick and thorough solution
- Work in collaboration with team members in a high-volume call center setting
Education
High School Diploma -
Hugo High School
Hugo05-2011
Skills
- Proficient in conveying information clearly
- Detail-oriented approach
- Problem resolution
- Experienced in SAP systems
- Experienced in Syteline
- Experience in Salesforce
Timeline
Customer Care Advocate
Luminator Technology Group, LLC
10.2021 - Current
Business Relations Representative
Dynacraft, a PACCAR Company
06.2018 - 09.2021
Account Specialist
Assetcare
07.2017 - 04.2018
Customer Service Representative
Torchmark
04.2014 - 03.2016
High School Diploma -
Hugo High School
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