Job Search Status
Open to workDesired start date: Immediately
Open To Work
SHAMAL ATKINSON
Cocoa,FL
Work Preference
Summary
Service Manager experienced in team leadership and customer satisfaction. Enhanced operational efficiency and customer experiences through effective problem-solving and multitasking. Focused on driving customer satisfaction and team performance to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Service Manager
TIRE KINGDOM
08.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer inquiries and complaints effectively, improving overall service quality.
- Met with customers to discuss service needs and offer available solutions.
- Assisted in inventory management, ensuring adequate stock levels for timely service.
Assistant Service Manager
MAVIS TIRES AND BRAKES
02.2025 - 08.2025
- Managed daily operations to enhance service delivery and customer satisfaction.
- Coordinated with technicians to prioritize repair schedules and optimize workflow efficiency.
- Handled customer inquiries and complaints, improving service resolution times and client relationships.
- Monitored shift changes and conducted opening and closing procedures to maintain operational efficiency.
- Executed sales strategies to achieve daily gross profit goals and expand market share.
Service Advisor
COCONUT CREEK HYUNDAI
05.2023 - 02.2025
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Provided detailed explanations of service procedures and pricing to enhance customer understanding.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Maintained accurate records of service history and customer interactions in CRM system.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
CORAL SPRINGS HONDA
03.2019 - 08.2023
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
CORAL SPRINGS NISSAN
09.2017 - 03.2019
- Consistently met or exceeded monthly sales targets by upselling relevant products/services.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Implemented process improvements that streamlined workflows and reduced service wait times.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Education
High School Diploma -
PLANTATION HIGH
Plantation, FL06-2008
Skills
- Customer service
- KPI monitoring
- Problem-solving
- Critical thinking
- Time management
- Multitasking
- Team leadership
- Dependable
- Trustworthy and honest
- Positive attitude
Timeline
Service Manager
TIRE KINGDOM
08.2025 - Current
Assistant Service Manager
MAVIS TIRES AND BRAKES
02.2025 - 08.2025
Service Advisor
COCONUT CREEK HYUNDAI
05.2023 - 02.2025
Service Advisor
CORAL SPRINGS HONDA
03.2019 - 08.2023
Service Advisor
CORAL SPRINGS NISSAN
09.2017 - 03.2019
High School Diploma -
PLANTATION HIGH