Shamantha Jean-Francois

• Delivered poolside food and beverage service to hotel guests at family-friendly resorts.
• Recommended menu items and cocktails to enhance guest experience and drive restaurant sales.
• Collaborated with bartenders, cooks, and servers to create memorable experiences for guests.

• Provided attentive guest service during nightly world-famous mermaid performances, ensuring an enjoyable dining experience.
• Prepared dining areas for service, ensuring cleanliness and organization to enhance guest experience.
• Maintained comprehensive knowledge of menu items and beverages to provide informed recommendations and address guest inquiries.

• Ensured compliance with food safety, sanitation, and beverage-handling procedures.
• Prepared and served coffee, espresso, specialty drinks, and pastries to hotel guests, enhancing guest experience through quality presentation.
• Handled cash, credit/debit card payments, and POS transactions while providing efficient customer service.

Currently Enrolled

Graduated in June 2017