Shamar Jones
M&T Bank
Silver Spring,MD
5
years of professional experience
Dedicated and hardworking professional with experience in administrative support, customer service, scheduling, and office operations. Strong ability to communicate with patients, customers, and team members while managing multiple tasks in fast-paced environments. Experienced in appointment scheduling, data entry, customer relations, cash handling, and problem-solving. Known for being reliable, adaptable, and eager to learn new skills. Committed to providing excellent service, maintaining organizations, and contributing positively to workplace success.
Work History
Teller
3 Months- Verify account details and payment information before completing deposits, withdrawals, and transfers.
- Balance cash drawers at the start and end of each shift to support secure daily operations.
- Support customers with account inquiries, service requests, and routine banking needs.
- Use computer systems to enter transactions, update records, and retrieve account information.
Administrative Assistant
5 Months- Handled daily patient and staff communications by phone, in person, and through professional email to answer questions and confirm appointments.
- Verified insurance eligibility and gathered required documentation while building familiarity with billing and administrative procedures.
- Maintained organized patient records and office systems to support efficient daily operations and accurate information retrieval.
- Learned electronic medical record procedures while adapting quickly to new workflows and documentation standards.
- Coordinates routine office support tasks with a dependable, team-focused approach that keeps front-desk work moving smoothly.
Cashier/ Starbucks Store Associate
2 Years 3 Months- Prepared specialty coffee beverages and food items while maintaining quality, accuracy, and customer satisfaction.
- Operated the point-of-sale system, processed customer transactions, and managed orders in a fast-paced environment.
- Provided customer service, answered questions, and assisted customers with purchases and store inquiries.
- Accurately handled cash, credit, debit and EBT transactions while maintaining compliance with company cash-handling procedures.
Retail Sales Associate
1 Year 8 Months- Processed transactions efficiently using point-of-sales systems, minimizing wait times for customers at checkout.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized racks and shelves to maintain store visual appeal, engaged with customers, and promoted specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Diploma - General Studies
Skills
Customer service
Computer skills
Office administration
Teamwork and collaboration
Money handling
Listening skills
Problem-solving
Reliability and punctuality
Timeline
Teller
M&T Bank
08.2026 - CurrentRead More
Administrative Assistant
Cashae Spine and Sports
03.2026 - 08.2026Read More
Cashier/ Starbucks Store Associate
Giant Food
12.2023 - 03.2026Read More
Retail Sales Associate
Smithsonian National Air and Space Museum
03.2022 - 11.2023Read More
Paint Branch High School
Diploma from General Studies
Read More