Shamar Moore
Bedford,OH
Summary
Im a young developing man who can maintain employment and improve within roles. With over 5 years of carpentry experience growing from a helper to a crew lead. I’m Very well going with customers and coworkers. While working in the food industry I’ve developed my Serve Safe Certification and was promoted from crew member to shift management.
Overview
7
7
years of professional experience
Work History
Shift Manager
Popeyes Louisiana Chicken
03.2025 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Manager
Chipotle Grill
04.2023 - 06.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Leader
Best Karpet Klean
5525 Canal Road, Valley View Oh
06.2018 - 04.2025
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
Warrensville Heights Highschool
05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Team development
- Flexible schedule
- Customer service
- Active listening
- Critical thinking
- Team collaboration and leadership
- Heavy equipment lifting
- Carpet cleaning
- Carpet repair
Timeline
Shift Manager
Popeyes Louisiana Chicken
03.2025 - Current
Shift Manager
Chipotle Grill
04.2023 - 06.2025
Crew Leader
Best Karpet Klean
06.2018 - 04.2025
Warrensville Heights Highschool