Summary
Overview
Work History
Education
Skills
Timeline
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Shamara Black

Berwyn,IL

Summary

Proven leader with a track record of enhancing store performance at Dollar Tree through strategic merchandise displays and sales data analysis. Excels in customer engagement and problem-solving, significantly improving client satisfaction and sales revenue. Skilled in retail operations and team building, adept at fostering strong client relationships and driving sales growth. Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
12.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

House Cleaner

Bitter Sweet Cleaning Services
11.2016 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Sales Representative

State Farm
01.2014 - 11.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Cosmopolitan Preparatory High School
Chicago, IL
06-1997

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Retail Operations
  • Team Building and Leadership

Timeline

Assistant Store Manager

Dollar Tree
12.2023 - Current

House Cleaner

Bitter Sweet Cleaning Services
11.2016 - 12.2023

Sales Representative

State Farm
01.2014 - 11.2016

High School Diploma -

Cosmopolitan Preparatory High School

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Shamara Black