SHAMARA HEARD
Lawrenceville,GA
Summary
Detail-oriented Payroll Specialist with over 5 years of multi-state payroll experience and more than 3 years of expertise in Paylocity. Recognized as a subject matter expert and escalation point, bringing a strong background in audits, tax compliance, garnishments, state registrations, and workers' compensation audits. Committed to delivering high accuracy and effective problem-solving while continuously seeking opportunities for process improvement. Currently pursuing FPC certification to further enhance professional qualifications and expertise in the field.
Overview
12
12
years of professional experience
Work History
HR / Payroll Administrator
Milner, Inc.
08.2023 - Current
- Process bi-weekly and semi-monthly multi-state payroll using Paylocity, ensuring accuracy, compliance, and timely submission.
- Serve as the primary payroll SME and escalation point, resolving advanced payroll discrepancies, tax issues, and sensitive employee pay concerns.
- Manage all garnishments, child support orders, levies, and subpoenas, ensuring correct setup, deductions, documentation, and remittance compliance.
- Handle all payroll-related state registrations, including new tax account setups, rate updates, compliance correspondence, and agency follow-up.
- Conduct Workers' Compensation (WC) audits, prepare payroll reporting, employee classifications, and policy documentation.
- Review and audit payroll data, perform retro calculations, process adjustments, and submit journal corrections.
- Interpret and apply federal, state, and local payroll laws, including wage-hour rules, multi-state taxation, and reciprocity.
- Prepare payroll and tax reports for Finance, auditors, and leadership review.
- Train HR team members and managers on Paylocity processes, compliance requirements, and payroll best practices.
- Support full employee lifecycle processes including onboarding, HRIS maintenance, background checks, terminations, and personnel file accuracy.
HR / Payroll Coordinator
Kaiser Permanente
05.2020 - 08.2023
- Executed large-volume, multi-state payroll processing, ensuring data accuracy and compliance with strict deadlines.
- Resolved employee payroll issues, including timekeeping errors, missing punches, accrual disputes, and tax adjustments.
- Calculated overtime, shift differentials, premium pay, and accruals.
- Reviewed, audited, and updated HRIS data to ensure proper wage, job, and benefit information.
- Assisted with onboarding, orientation, record maintenance, and HR compliance tasks.
- Prepared payroll reports and contributed to payroll and HR audit requirements.
Senior Customer Service Operations
Kaiser Permanente
01.2017 - 01.2020
- Handled escalated cases requiring policy interpretation, conflict resolution, and high emotional intelligence.
- Trained and mentored staff to improve communication, system usage, and service performance.
- Supported claims processing, back-office functions, and documentation requiring accuracy and confidentiality.
- Worked effectively in fast-paced environments.
Senior Customer Service Representative
T-Mobile
01.2014 - 01.2017
- Provided high-level support for escalated customer concerns.
- Trained new hires on service standards, conflict resolution, and quality metrics.
- Monitored call quality and delivered coaching to improve team performance.
- Managed confidential data, account adjustments, and system documentation with precision.
Education
Bachelor of Business Administration - Human Resources Management
Strayer University
Chamblee, GA05.2026
Skills
- Garnishments Levies Child Support Subpoenas
- Workers’ Compensation (WC)/ Payroll Audits
- Payroll Tax Compliance & State Registrations
- Federal & State Labor Laws
- HRIS Management
- Timekeeping & Workforce Management
- Employee Payroll Support & Escalations
- Benefits & Deductions Processing
- Payroll auditing
- Payroll processing
Accomplishments
- Streamlined onboarding workflow recognized by Company President.
- Redesigned payroll workflow approved by CFO for accuracy & compliance.
- Improved payroll audit accuracy and error prevention.
Timeline
HR / Payroll Administrator
Milner, Inc.
08.2023 - Current
HR / Payroll Coordinator
Kaiser Permanente
05.2020 - 08.2023
Senior Customer Service Operations
Kaiser Permanente
01.2017 - 01.2020
Senior Customer Service Representative
T-Mobile
01.2014 - 01.2017
Bachelor of Business Administration - Human Resources Management
Strayer University