KIMALA SIMMONS
Oxford,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure an outstanding position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
In-Bound Sales
Spectrum
05.2019 - Current
- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer
- Answered inbound residential customers calls, covering a full range of Spectrum services, including obtaining all information necessary for resolution of transactions
- Utilized knowledge of programming content, packaging, pricing and billing system to re-market customer base and have the ability to communicate them clearly to customers
- Maintained call and data entry accuracy levels between levels of 80% or better.
Shift Manager
Compass Group
11.2009 - 02.2019
- Provided excellent customer service by handling all customer issues and concerns promptly
- Balanced cash and transactions at the start/end of each shift worked, as well as deposits
- Coaching/Counseling of all employees
- Scheduling for all shifts worked
- Assist in food preparation and handling, following all health and safety procedures.
Cashier
Food lion
03.2007 - 11.2009
- Provided excellent customer service by handling all customer issues promptly
- Handled all payment transactions accurately and efficiently
- Balanced cash and transactions at the start/end of each shift worked
- Appropriately packed all customer purchases.
Customer Service Manager
Pathmark
11.1994 - 04.2006
- Provided excellent customer service by greeting all customers and answering inquiries
- Handling all payments and transactions at the start/end of each shift
- Analyzing information applications
- Improving of customer service quality within branches through travel
- Scheduling for all employees and shifts worked.
Education
GED -
Penn Foster
Scottsdale, AZ08.1999
John F. Kennedy High School
06.1994
Skills
- Excellent interpersonal communication skills with the ability to connect with various personalities; possess and demonstrate strong problem solving and critical thinking skills
- High adaptable and resourceful-rapidly learns new procedures and processes, quickly adjusts to changes in schedules, environment and organizational objectives
- Demonstrates dealing with uncertainty, immediate judgment, objectivity, integrity and professionalism
- Windows OS
- MS Office Suite (Word, Excel, Access, PowerPoint and Outlook)
Timeline
In-Bound Sales
Spectrum
05.2019 - Current
Shift Manager
Compass Group
11.2009 - 02.2019
Cashier
Food lion
03.2007 - 11.2009
Customer Service Manager
Pathmark
11.1994 - 04.2006
GED -
Penn Foster
John F. Kennedy High School
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