Shamarah Robinson
State Farm
Lawrenceville,GA
13
years of professional experience
Seeking a customer service position where I can utilize my strong communication, problem-solving, and interpersonal skills to provide exceptional customer experiences. Eager to contribute to a team-oriented organization while continuing to develop my skills and pursue opportunities for professional growth and advancement.
Work History
Care Center Specialist III
3 Years 2 Months- Assist agents and team members with customer billing inquiries and concerns.
- Investigate and resolve billing discrepancies, disputes, and account issues.
- Review customer bills and provide clear explanations of charges, payments, and balances.
- Update accounting records with payments, account balances, and customer information.
- Complete billing-related back-office assignments accurately and efficiently.
Patient Services Representative
4 Years- Scheduled regional patient appointments and managed daily provider calendars.
- Coordinated scheduling system, managed incoming calls, and optimized patient flow.
- Addressed and resolved front-office concerns to support efficient operations.
- Facilitated patient check-in and ensured streamlined workflow throughout office.
- Collected and accurately entered patient demographic and insurance information.
- Collected copayments, deductibles, and coinsurance payments.
- Processed patient check-outs and ensured all inquiries were resolved.
Member Services Representative
2 Years 8 Months- Assisted members with understanding their healthcare benefits, copayments, deductibles, and coverage.
- Contributed to departmental goals for call handling, first-contact resolution, complaint compliance, and member retention.
- Evaluated member concerns and account data to determine appropriate solutions, resolve complaints, and coordinate service recovery.
- Conducted follow-up outreach when needed to ensure concerns were resolved and members received appropriate support.
- Maintained accurate and timely documentation in accordance with established policies and procedures.
Customer Service Representative
2 Years 8 Months- Conducted outbound calls to medical offices and customers to assess member satisfaction, address service needs, and ensure compliance with established customer service requirements.
- Verified client information through telephone interviews and account reviews, ensuring accuracy and completeness.
- Determined client eligibility by comparing submitted information against established requirements and guidelines.
Education
High School Diploma
Skills
Attentive to details and provides customer focus
Excellent communication skills
Skilled at learning new concepts quickly while working well under pressure
Patience and the ability to remain calm in stressful situations
Looks for opportunities to improve knowledge and skills
Timeline
Care Center Specialist III
State Farm
06.2023 - CurrentRead More
Patient Services Representative
Resurgens Orthopaedics
06.2019 - 06.2023Read More
Member Services Representative
Kaiser Permanente
09.2016 - 05.2019Read More
Customer Service Representative
SPH Analytics
01.2014 - 09.2016Read More
Parkview High School
High School Diploma
Read More