Shamari Davis
Inkster,MI
Summary
Dynamic banking professional with extensive experience at Huntington National Bank, excelling in customer service and transaction processing. Proven ability to maintain accurate records and train team members, ensuring compliance and enhancing operational efficiency. Skilled in cash handling and problem-solving, consistently delivering exceptional client experiences and fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Banker/Teller
Huntington National Bank
Dearborn Heights, Michigan
10.2020 - Current
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and loan applications efficiently.
- Maintained accurate records of customer transactions and account details.
- Educated clients on banking products and services available to them.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions while adhering to security protocols consistently.
- Supported branch activities by organizing documents and files effectively.
- Responded to customer complaints with patience and professionalism at all times.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Modified, opened and closed customer accounts.
- Maintained accurate records of all transactions within the branch's database system.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
Customer Service Cashier
Lowes Hardware
Allen Park, Michigan
02.2015 - 10.2020
- Processed customer transactions efficiently at point of sale.
- Assisted customers in locating products throughout the store.
- Handled cash and credit transactions accurately during busy hours.
- Maintained cleanliness and organization of checkout area regularly.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
Cashier
Jimmy Jazz
Southfield, Michigan
02.2014 - 11.2015
- Assisted customers in selecting appropriate footwear based on needs and preferences.
- Maintained organized and visually appealing shoe displays throughout the store.
- Collaborated with team members to ensure stock levels met customer demand effectively.
- Conducted inventory checks to monitor stock accuracy and inform restocking efforts.
- Organized backroom storage areas to maximize space efficiency.
Cashier
Walmart
Dearborn, Michigan
01.2008 - 02.2014
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Ferndale High School
Southfield, MI06-2007
Skills
- Customer service
- Transaction processing
- Financial advising
- Problem solving
- Attention to detail
- Cash handling
- Account openings
- Assessing fraud potential
- Opening and closing procedures
- Cash ordering
- Record maintenance
- Compliance training
- Customer relationship management
Timeline
Banker/Teller
Huntington National Bank
10.2020 - Current
Customer Service Cashier
Lowes Hardware
02.2015 - 10.2020
Cashier
Jimmy Jazz
02.2014 - 11.2015
Cashier
Walmart
01.2008 - 02.2014
High School Diploma -
Ferndale High School