Shamari James
Poughkeepsie,NY
Summary
Experienced public-sector administrative professional with a strong background in municipal finance operations, confidential records management, document preparation, and CRM/database management. Demonstrates a proven ability to exercise independent judgment, coordinate cross-functionally, track and reconcile financial transactions, and provide high-level administrative support to leadership. Recognized for exceptional interpersonal communication, sound discretion, and strong organizational precision, with a consistent ability to build trust quickly with the public and internal teams while ensuring efficient interdepartmental coordination, meeting and schedule management, and regulatory-compliant operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employment Specialist / Sales Representative
Express Employment Professionals
Poughkeepsie, NY
10.2024 - Current
- Facilitated administrative coordination and documentation support for staffing and placement operations.
- Facilitated preparation and delivery of comprehensive service agreements, employment documentation, and online sales proposals.
- Ensured confidentiality of candidate and client records while adhering to labor regulations.
- Coordinated interview schedules for candidates. Assisted with onboarding processes. Facilitated follow-up communication with candidates.
- Facilitated in-person and virtual client meetings to evaluate staffing requirements and propose tailored solutions.
- Exercised independent judgment to screen applicants and provide strategic employment solutions to clients.
- Developed and implemented tailored employment strategies to match candidates with suitable job opportunities.
Front Desk / Operations Support
DoubleTree / Poughkeepsie Grand Hotel
Poughkeepsie, NY
10.2018 - 04.2025
- Oversaw reservations, financial transactions, and daily reconciliation processes in a high-volume hospitality environment.
- Acted as primary liaison for guests, vendors, and management to ensure seamless communication.
- Oversaw maintenance of accurate booking records and balanced nightly cash and payment transactions.
- Addressed service issues and escalations with tact and professionalism.
- Cultivated strong interpersonal relationships with repeat guests to enhance loyalty and ensure positive experiences.
- Exhibited exceptional verbal communication skills while addressing sensitive guest matters.
- Self-motivated, with a strong sense of personal responsibility.
Tax Clerk
City of Poughkeepsie
Poughkeepsie, NY
09.2022 - 05.2024
- Executed processing of high-volume financial transactions, including tax payments, parking payments, and municipal utilities, ensuring strict accuracy.
- Managed tax record research and account oversight using Edmunds and New World systems.
- Drafted official letters, memos, reports, and forms to ensure compliance with executive and regulatory standards.
- Executed daily money drop procedures, ensuring accurate bank deposits and reconciliations.
- Facilitated collaboration with parking department to streamline vehicle impound release processes.
- Delivered direct customer service to residents and businesses regarding sensitive tax utility billing and impound issues.
- Administered confidential financial records in strict compliance with retention regulations.
- Assisted finance teams in processing transactions accurately and efficiently. Supported budget tracking and reporting to maintain financial integrity. Collaborated with colleagues to streamline financial operations and improve workflow.
Education
High School Diploma -
Destination For Tomorrow
Bronx New YorkSkills
- Administrative Support for Executive Leadership
- Interdepartmental Coordination
- Meeting & Schedule Coordination
- CRM & Database Management
- Confidential Records Management
- Budget & Financial Transaction Tracking
- Regulatory Compliance & Policy Adherence
- Document Preparation
- Process Improvement & Workflow Efficiency
Certification
IAP Career College- Public Relations
IAP Career College-Digital Marketing
Languages
English
Native or Bilingual
Timeline
Employment Specialist / Sales Representative
Express Employment Professionals
10.2024 - Current
Tax Clerk
City of Poughkeepsie
09.2022 - 05.2024
Front Desk / Operations Support
DoubleTree / Poughkeepsie Grand Hotel
10.2018 - 04.2025
High School Diploma -
Destination For Tomorrow