Shamari Johnson

Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.

• Ensured proper use of chemicals in accordance with manufacturer instructions and safety protocols.
• Complied with OSHA standards related to environmental services operations.
• Followed infection control guidelines while performing duties throughout the facility.
• Collected and analyzed data from hazardous waste management studies.
• Received inbound shipments, inspected and counted incoming goods, and verified accuracy of orders.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Greeted customers and provided excellent customer service.
• Assisted customers in finding products, answered questions, and made product recommendations.
• Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
• Operated cash register to process payments from customers.
• Processed online orders and ensured timely delivery of items.
• Resolved customer complaints in a professional manner.
• Tracked inventory levels for restocking purposes.
• Performed price checks on items requested by customers.
• Handled returns and exchanges according to company policy.
• Assisted with visual merchandising tasks including window dressing and floor changes.