VONTICIA BROWN
Kissimmee,FL
Summary
Results-driven Shop Manager with 15 years of experience in sales, customer service, inventory management, and staff supervision. Skilled in problem-solving and organization to enhance customer satisfaction. Known for reliability and a proactive approach, consistently meeting deadlines and delivering quality outcomes.
Overview
15
15
years of professional experience
Work History
Environmental Service Tech
AdventHealth
Orlando, FL
09.2025 - Current
- Executed cleaning, sanitizing, and disinfecting of surfaces and areas to ensure a safe and healthy environment.
- Handled soiled linens while adhering to hygiene standards to support infection control.
- Collected, emptied, and disposed of waste from trash containers to maintain cleanliness and prevent contamination.
- Maintained cleaning equipment and tools for optimal performance.
Shop Manager
Cash America Pawn
Orlando, FL
03.2011 - 08.2024
- Managed daily operations of retail shop, including customer service, inventory management, and staff supervision.
- Oversaw store operations, including opening/closing procedures, cash handling, and security.
- Established processes and procedures to ensure efficient store operations.
- Developed and implemented store policies and procedures.
- Managed store budget, ensuring effective allocation of labor costs and inventory.
- Developed and implemented sales strategies that contributed to revenue growth.
- Monitored store performance to meet budget and profitability goals.
- Trained and mentored new employees to ensure customer service standards were met.
- Utilized customer feedback to improve customer service experience.
- Collaborated with upper management to develop long-term business strategies.
- Evaluated competitors and developed strategies to stay ahead of the competition.
- Created and maintained detailed reports on store performance to inform decision-making.
Education
High school diploma -
Skills
- Management and leadership
- Retail sales and customer service
- Inventory and budget management
- Staff training and development
- Communication skills
- Sales strategies and profit maximization
- Operational efficiency and compliance
- Visual merchandising and store layout
- Problem solving and conflict resolution
- Performance reviews and KPI tracking
- Cash handling and auditing
Timeline
Environmental Service Tech
AdventHealth
09.2025 - Current
Shop Manager
Cash America Pawn
03.2011 - 08.2024