Shamaria Longsworth
Los Angeles,CA
Summary
To gain employment with a well-established company and gain more skills and knowledge. To also grow and evolve with the company and become a part of their continued success. My goal is to provide the best customer service, exceed sales goals and become one of the links in a successful chain.
Overview
12
12
years of professional experience
Work History
Adedoo Plumbing Heating & Air
07.2022 - 10.2024
- Responsible for answering clients requests for service promptly, booking, answering questions, accepting payments, assisting with customer concerns. Signing up customers with memberships. Training others by answering high volumes of calls. Also reporting the team’s Q&A scores after listening to recorded calls.
Patient Services Representative
Interdent
08.2018 - 03.2022
- Respond to high volume inbound phone calls. Schedule new patient appointments while compassionately overseeing questions or concerns. In addition, sales tactics to reach company goals. Helped new patients with billing questions, received and processed copayments.
PTO
07.2017 - 07.2018
Call Center Customer Service Representative
VXI GLOBAL SOLUTIONS
05.2016 - 06.2017
- Call Center customer services, Billing Questions, Programming changes. Help with tech issues. Disconnect/Save customer's accounts. Selling AT&T products, and HBO, STARZ, SHOWTIME, AND CINEMAX.
- Special Skills: Computer Skills, Customer service skills. I can interact with people in a professional respectable manner.
- References are available on request.
Server
Buffalo Wild Wing
04.2015 - 05.2016
- Customer service, WCT trainer, putting out shipment, checking in shipment, meeting sales goals, creating sales displays, keeping merchandise fully stocked, keeping customers happy, and ringing up customers, returns.
Event Staff
CSC
03.2013 - 05.2016
- Customer service ticket taking, and crowd control. Part time position.
Education
Clinical Psychology
El Camino College
Torrance, CA01.2016
Bachelor of Science - Clinical Psychology
Cal State Northridge
Northridge, CA07-2026
High School Diploma -
Hamilton High School
Los Angeles, CA06.2011
Skills
- Customer service
- Strong work ethic
- Listening skills
- Multitasking and organization
- Excellent communication
- Leadership Skills
- Experienced with POS
- Meeting company goals
Timeline
Adedoo Plumbing Heating & Air
07.2022 - 10.2024
Patient Services Representative
Interdent
08.2018 - 03.2022
PTO
07.2017 - 07.2018
Call Center Customer Service Representative
VXI GLOBAL SOLUTIONS
05.2016 - 06.2017
Server
Buffalo Wild Wing
04.2015 - 05.2016
Event Staff
CSC
03.2013 - 05.2016
Clinical Psychology
El Camino College
Bachelor of Science - Clinical Psychology
Cal State Northridge
High School Diploma -
Hamilton High School
Similar Profiles
Glenn F. Jones, Jr.Glenn F. Jones, Jr.
HVAC Technician at Del-Air Heating/Air Conditioning/Plumbing/ElectricHVAC Technician at Del-Air Heating/Air Conditioning/Plumbing/Electric
David PerezDavid Perez
Collections Analyst at Del-Air Heating, Air Conditioning, Plumbing and ElectricalCollections Analyst at Del-Air Heating, Air Conditioning, Plumbing and Electrical
Edgar SalgadoEdgar Salgado
HVAC Lead Installer at Wilbur's Air Conditioning Heating & PlumbingHVAC Lead Installer at Wilbur's Air Conditioning Heating & Plumbing
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts
Liam FrankLiam Frank
Cart Attendant at Kemper Sports Management- Iron Horse Golf ClubCart Attendant at Kemper Sports Management- Iron Horse Golf Club