Summary
Overview
Work History
Education
Skills
Timeline
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Shamaria Woods

Shamaria Woods

Summary

Enthusiastic and results-driven professional with 4+ years of experience in customer service, event planning, and sales. Proven expertise in engaging customers, managing inventory, organizing promotional events, and enhancing the customer experience. Adept at problem-solving, social media marketing, and building relationships to drive revenue growth. Highly dependable, creative, and committed to excellence.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative

HomeGoods and Marshalls
08.2022 - 10.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Delivered exceptional customer service, providing personalized recommendations to enhance the shopping experience.
  • Streamlined checkout processes, reducing average transaction times and boosting customer satisfaction scores.
  • Collaborated with team members to achieve daily sales goals, resulting in increased revenue.
  • Implemented creative visual merchandising techniques, improving store aesthetics and driving sales.
  • Organized promotional events, increasing foot traffic and customer engagement.

Sales Representative

HomeGoods, TJX Companies
09.2021 - 08.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Assisted customers with product selection, driving high satisfaction rates and meeting sales targets.
  • Managed inventory efficiently, ensuring stock levels met demand and minimizing overstock issues.
  • Maintained organized store displays, creating a welcoming shopping environment.
  • Processed transactions with accuracy, reducing errors and enhancing operational efficiency.

Cashier Team Lead and Event Planner

Mr Gatti's Pizza
08.2019 - 05.2020
  • Performed cash, card, and check transactions to complete customer purchases.
  • Communicated with customers and team members to solve problems.
  • Operated cash register to record transactions accurately and efficiently.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Prepared high-quality menu items, ensuring consistent taste and presentation to maintain customer loyalty.
  • Provided excellent cashier services, handling transactions accurately and fostering positive customer interactions.
  • Organized and planned private parties, ensuring memorable experiences for guests.
  • Designed flyers and managed social media posts to attract new customers and increase sales.
  • Coordinated with team members to optimize daily operations, improving efficiency and customer satisfaction.

Tour Guide And Event Planner

Discovery Science Place
08.2019 - 05.2020
  • Guided groups of up to 14 people on scheduled tours.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Built personal relationships with guests to promote positive experiences.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Conducted interactive tours for groups of all ages, enhancing their understanding and appreciation of science.
  • Developed and executed educational events and workshops, increasing community participation.
  • Created marketing materials, including social media content, to promote events and exhibits.
  • Provided exceptional customer service, answering inquiries and resolving issues promptly.

Education

BBA - Marketing

Texas Southern University
Houston, TX
05-2026

High School Diploma -

Tyler Legacy High School
Tyler, TX
05-2022

Skills

  • Exceptional Communication & Interpersonal Skills
  • Event Planning & Coordination
  • Social Media Marketing & Content Creation
  • Customer Service Excellence
  • Inventory Management & Visual Merchandising
  • Leadership & Team Collaboration
  • Strategic Problem Solving & Organization
  • Dependable and Results-Oriented
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Basic Graphic Design (Canva, Adobe Spark)
  • Point-of-Sale (POS) System Expertise
  • Data Entry and Record Keeping
  • Conflict Resolution and Negotiation Skills
  • Adaptability to Fast-Paced Environments
  • Time Management and Multitasking
  • Relationship building

Timeline

Sales Representative

HomeGoods and Marshalls
08.2022 - 10.2023

Sales Representative

HomeGoods, TJX Companies
09.2021 - 08.2022

Cashier Team Lead and Event Planner

Mr Gatti's Pizza
08.2019 - 05.2020

Tour Guide And Event Planner

Discovery Science Place
08.2019 - 05.2020

BBA - Marketing

Texas Southern University

High School Diploma -

Tyler Legacy High School

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Shamaria Woods