Shamarko Bossett
Snappers
Denton,TX
1
Certification
3
years of professional experience
Results-driven Retail Management Professional experienced in training and mentoring teams, optimizing operational processes, and fostering positive customer relations. Delivered enhanced store performance through effective leadership, strong inventory management, and customer service expertise. Focused on driving team success and ensuring high levels of customer satisfaction.
Work History
Store Manager
6 Months- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes.
- Trained team members on product knowledge and customer service best practices.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
Manager
9 Months- Implemented training programs that improved team performance and morale.
- Managed inventory levels, optimizing stock replenishment processes.
- Resolved customer inquiries, fostering positive relationships and loyalty.
- Conducted regular audits to maintain quality standards across services offered.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
McDonald's Crew Member
1 Year 8 Months- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Collaborated with team members to efficiently manage peak hour operations and reduce wait times.
- Prepared food items according to company recipes, ensuring consistency and quality in every meal.
- Operated kitchen equipment and maintained cleanliness to adhere to safety and health standards.
- Assisted in training new crew members on operational procedures and customer service excellence.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma
- Honoree of national honors society, servsafe manager certification, Principal's Honor Roll, Ap Credit, Duel Credit.
- Awarded Summa Cumlaude, Principal's Honor Roll, Outstanding government student, Outstanding astronomy student, Ap and dual credit classes, National Honors Society, Servsafe manager certification.
- Honor Roll [Fall and Spring, 2025-26]
- 4.2 GPA
- Ranked in Top 25 % of class
- Valedictorian in 2024-25
- Completed AP course in English 3
- summa cum laude graduate
- Extracurricular Activities: Culinary Arts
- Extracurricular Activities: ROTC
- National Honors Society Member
Skills
Operational management
Customer service
Customer relations
Inventory management
Staff development
Project coordination
Customer service leadership
Certification
Servsafe Manager Certification
Timeline
Store Manager
Snappers
11.2025 - 05.2026Read More
Manager
Burger King
01.2025 - 10.2025Read More
McDonald's Crew Member
McDonald's
11.2022 - 07.2024Read More
Klein Forest Highschool
High School Diploma
Read More