Shamay Pitt
Atlanta,GA
Summary
Highly driven Manager with 5+ years of experience overseeing daily operations, ensuring customer satisfaction, and managing teams. Skilled in developing and implementing operational policies to enhance efficiency and revenue. Demonstrates leadership strengths, problem-solving abilities, and talent in staff training and development. I have proven track record of improving team performance, increasing sales revenue, and enhancing guest experience. Committed to setting high expectations and raising service standards. I'm a Goal-driven professional with a proven track record of achieving success. Seeking opportunities to contribute my expertise and drive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lounge Manager
Blue Flame lounge
Atlanta , GA
08.2022 - Current
- Recruited, interviewed and provided training to new personnel as needed.
- Trained and guided new employees in proper operation procedures.
- Enforced lounge's compliance with health and safety regulations.
- Developed and upheld optimal cleanliness and sanitation standards across lounge premises.
- Maintained efficient workflow in lounge by effectively managing staffing and scheduling.
- Resolved customer complaints efficiently while maintaining positive customer relations.
- Expanded revenue and enhanced lounge exposure by strategically utilizing social media channels.
Marketing Manager
Community Business Here
Fort Lauderdale, FL
12.2020 - 06.2022
- Developed customized websites, logos, and business cards with a targeted focus on meeting client requirements
- Researched new technologies and tools that could enhance website performance.
- Collaborated with internal teams on product launches and advertising strategies.
- Analyzed market trends to identify potential opportunities for growth.
- Created content for promotional material.
- Managed all marketing campaigns.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
Sales General Manager
Moldeate Fajas
Atlanta, GA
10.2018 - 11.2020
- Recruited, trained, and managed a team of sales professionals.
- Developed and implemented effective sales strategies to increase revenue and exceed customer expectations.
- Set aggressive goals for monthly and quarterly sales targets.
- Served as an ambassador for the company at various industry events.
- Built strong relationships with customers through regular communication.
- Ensured efficient store operations with proper opening and closing procedures.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Provided valuable product information to enhance customer experience.
Lifeguard
Decatur Family YMCA
Decatur, GA
05.2017 - 09.2018
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Responded quickly to medical emergencies in the pool area.
- Educated patrons about safe swimming practices through public announcements.
- Performed regular cleaning and maintenance of pool equipment.
- Enforced all safety regulations and posted rules for patrons.
- Performed emergency rescues when necessary.
- Cleaned, brushed and vacuumed pool to keep clean.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Used training and medical supplies to examine injured people and administer first aid.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
High School Diploma -
Druid Hills High School
Atlanta, GA12-2018
Skills
- Operational Efficiency
- Staff Training and Development
- Beverage knowledge
- Marketing and Promotions
- Health and safety compliance
- Customer Relations
- Sales Promotion
- Shift Scheduling
- Problem-Solving
- Advanced computer skills
- Excellent customer service skills
- Website development
- Marketing
- Social Media
- Efficient time management
- Self-Driven and Motivated
- Teamwork and Collaboration
- First Aid and Emergency care
Languages
English
Full Professional
Certification
- Cpr Certified
Accomplishments
- I Graduated High school at 16 with a 3.8 GPA.
- I've helped multiple businesses thrive, gain structure and improve revenue.
- Lastly, I volunteer randomly throughout the year to different establishments around my community such as Homeless Shelters, Youth Events, and Drive-Thru Pantries.
Timeline
Lounge Manager
Blue Flame lounge
08.2022 - Current
Marketing Manager
Community Business Here
12.2020 - 06.2022
Sales General Manager
Moldeate Fajas
10.2018 - 11.2020
Lifeguard
Decatur Family YMCA
05.2017 - 09.2018
High School Diploma -
Druid Hills High School
- Cpr Certified
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