Shamaya Epps
Dallas
Summary
Administrative Professional with 10+ years' experience in clerical support, scheduling, customer service, and data management. Skilled at streamlining office operations, handling sensitive information, and supporting teams with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Lead Security Dispatcher
Tier One / Tactical Protection Services
Dallas
09.2021 - 08.2025
- Monitored security systems to ensure safety and compliance across multiple sites.
- Coordinated communication between security personnel and emergency services during incidents.
- Assisted in training new dispatch staff on procedures and operational systems.
- Developed clear communication channels to enhance collaboration among team members.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
Temp Assembly Worker
Romark Logistics
Irving
03.2021 - 09.2021
- Operated hand tools and machinery for efficient assembly processes.
- Followed safety protocols to maintain a safe work environment.
- Assembled products according to specifications and guidelines.
- Reported equipment malfunctions to supervisors for prompt repairs and maintenance.
- Worked at fast and steady pace to meet production goals.
Assembler
Burris Windows
Carrollton
05.2020 - 03.2021
- Assembled window frames using hand tools and power equipment.
- Inspected components for quality and compliance with company standards.
- Collaborated with team members to maintain efficient assembly line operations.
- Operated machinery to cut, shape, and assemble window parts correctly.
- Inspect finished products for defects and conformance to customer requirements.
Patient Care Technician
Heartis Senior Living
Bedford
03.2019 - 05.2020
- Assisted residents with daily activities and personal care tasks.
- Maintained cleanliness and safety of resident living areas.
- Supported nursing staff with patient mobility and transportation needs.
- Documented patient information accurately in electronic health records.
- Communicated effectively with residents, families, and team members.
Administrative Assistant
Dr. Theresa Kellam, Ph.D.
Fort Worth
01.2019 - 03.2019
- Managed scheduling and appointments for Dr. Kellam's engagements.
- Provided administrative support to enhance operational workflow in the office environment.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
Independent Consultant
LogoWorks
Manhattan
07.2017 - 09.2018
- Analyzed client needs to develop tailored branding solutions.
- Managed project timelines to ensure timely delivery of services.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
Social Service Technician
Division Of Health And Social Services
Laurel
02.2015 - 07.2017
- Conducted assessments to determine client needs and eligibility for programs.
- Assisted clients with accessing health and social services resources.
- Facilitated communication between clients and service providers effectively.
- Maintained accurate client records in compliance with regulations.
- Educated clients on available services and application processes clearly.
- Provided support to clients by researching, evaluating and interpreting information regarding benefits eligibility.
- Monitored caseloads to ensure that all cases are being worked efficiently and effectively.
- Maintained accurate records of client interactions, including case notes and assessments.
Security Officer
Top Gun Investigations
Dallas
12.2014 - 08.2015
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect potential security threats or hazards.
- Managed access control procedures for visitors and employees at facilities.
- Provided training to new staff on safety protocols and emergency response procedures.
- Utilized surveillance equipment to monitor activities and deter criminal behavior effectively.
- Maintained accurate logs of all security related activities.
Customer Service Representative
Aegis Communications
02.2012 - 12.2014
- Assisted customers with inquiries and provided accurate information about services.
- Resolved customer complaints effectively through active listening and problem-solving.
- Educated customers on product features and benefits to facilitate informed decisions.
- Maintained knowledge of company policies and procedures to assist customers accurately.
- Handled multiple communication channels, including phone, email, and chat support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Commissioned Security Supervisor
Ruiz Protective Services
Dallas
01.2008 - 12.2012
- Supervised 8 rotating security personnel to ensure adherence to protocols and procedures.
- Conducted routine patrols to monitor premises and identify potential security risks.
- Collaborated with law enforcement and emergency services during incidents or investigations.
- Maintained communication with management regarding security concerns and updates.
- Developed and enforced policies for access control and visitor management procedures.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Provided security team leadership and contributed to on-call duties.
Education
High School Diploma -
Shapiro High School
McKinney, TXSkills
- Administrative Support
- Data Entry
- Microsoft Office Suite
- Scheduling & Records Management
- Customer Service
- Multi-Line Phones
- Filing Systems
- Problem-Solving
- Team Training & Leadership
- Security system monitoring
- Team training
- Attention to detail
- Microsoft Office
- Email management
- Client relations
Typing Speed
55 WPM
Personal Information
Age: 57
Timeline
Lead Security Dispatcher
Tier One / Tactical Protection Services
09.2021 - 08.2025
Temp Assembly Worker
Romark Logistics
03.2021 - 09.2021
Assembler
Burris Windows
05.2020 - 03.2021
Patient Care Technician
Heartis Senior Living
03.2019 - 05.2020
Administrative Assistant
Dr. Theresa Kellam, Ph.D.
01.2019 - 03.2019
Independent Consultant
LogoWorks
07.2017 - 09.2018
Social Service Technician
Division Of Health And Social Services
02.2015 - 07.2017
Security Officer
Top Gun Investigations
12.2014 - 08.2015
Customer Service Representative
Aegis Communications
02.2012 - 12.2014
Commissioned Security Supervisor
Ruiz Protective Services
01.2008 - 12.2012
High School Diploma -
Shapiro High School