Wilmarie Cruz
ORLANDO,FL.
Summary
I have worked in the hotel industry for over 22 years, maintaining secure environments while providing an effective security presence. I provide a luxury service with every encounter with a guest, to make sure that their experience is a pleasant one. Personable leader, forward-thinking emergency response. Remains calm during stressful situations. Trustworthy, hard worker looking to learn and grow. I speak Spanish as my primary language and also speak English.
Overview
22
22
years of professional experience
Work History
Lead Security Dispatcher
Caribe Royale All-suite Hotel & Convention Center
Orlando, FL
08.2022 - Current
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Monitoring CCTV to maintains a safe a secure environment, looking for suspicious person, unsecured locations or hazards.
- Conducting audits for the security equipment
- Reply security emails for guest or associates.
- Follow up lost & found Inquiries, including shipping items for a guest.
- Prepare Meeting room keys for upcoming groups.
Human Resources Generalist
JW Marriott Bonnet Creek Resort & Spa
Orlando, FL
05.2022 - 08.2022
- Maintained confidential employee records, employee files, benefits information and workers' compensation files. In charge of onboarding new hires, do orientations, requisitions, schedule meetings. Support all activities for the employees also the ones that is for help the communities.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Safety & Security Learning Coach
JW Marriott Bonnet Creek
Orlando, FL
01.2021 - 05.2022
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Reviewed new facility plans and suggested modifications to meet compliance standards. Marriott annual fire Inspection, obtaining 96% average in the hotel that I work with.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Monitored safety standard and regulation changes, disseminating updated information.
Lost & Found Specialist
Grande Lakes Hotel
Orlando, FL
03.2018 - 01.2021
- I am responsible for lost & found from 2 Luxury hotel, (JW Marriott & The Ritz - Carlton) approx. value $50,000.I re-search, audit & maintain optimal organization & clean environment. Contacting guest for follow ups and make a resolution for them. Re-search items so they can be returned to the owner. Identify the items that have confidential information and send it to cell phone one bank. Send Items to an non profit organization when the period is reach.
Safety & Security Officer
Grande lakes Hotel
Orlando, FL
12.2017 - 03.2018
- Responded to emergency situations in the most efficient, effective ways possible. Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
- Do Incidents reports and do the follow up with the guest or employee, for 2 hotels. One have approximately 1,062 rooms the other one have 582, in a 500 acre property.
Loss Prevention Coordinator
The Ritz - Carlton
San Juan, PR
07.2014 - 12.2017
- Follow ups with incident reports with the insurance Company. Collect evidence for them to follow up different cases.
- Conducting CCTV investigation, for guest, employees or for the insurance company.
- Audit Lost and found, contact the guest via email to follow up. Making packages to me mail for the owners of the item. Separate lost & found when the time is reach to be able to donate to a non profit organization.
- Working with Trancendat audit.
- In charge to the Marriott Annual Fire Inspection, obtaining an average of 96% in the final score.
- Do payroll for approximately 12 employees.
Loss Prevention Officer
The Ritz- Carlton
San Juan, PR
10.2003 - 07.2014
- I was in charge to contact the insurance company and summit incidents reports, follow up with the guest and assisting in provide evidence to the lawyers to follow up the case.
- Help with the Marriott annual Fire Inspection, obtaining 96% average in the final inspection.
- Helping with key audit for the the annual Marriott audit.
- Make Reports, respond to guest or employees emergencies. Do First Aid or using the AED if is needed, contact the emergency personnel.
- Maintain an environment free of hazards, do patrols, answering question to a guest and providing an luxury service to a guest.
Education
Hotels and Tourism
Universidad Del Turabo (Ana G Méndez Caguas PR)
Skills
- Organize, diligent, trustworthy, customer service, problem resolution
- Excel, Office, Word, research, asset protection, MS Shift, CCTV Milestone, first aid/CPR/AED, safety inspection, Marriott fire annual inspection, Saflok, and Keywatcher, Genea
Accomplishments
- JW Diamond Award Winner 2022 first quarter JW Bonnet Creek.
- FBI Citizen Training Certificated / Member Alumni Association
- Marriott International Security Certification.
- CLSO Certification
- JW Marriott Five Diamond, Winner of 2018
- Winner of CFHLA Golden Pineapple Awards in Orlando Florida (Orange County) 2018
- Winner of the Ritz Carlton 5 star employee of Ritz Carlton San Juan, PR from the years of 2007, 2009, 2012 & 2014.
Timeline
Lead Security Dispatcher
Caribe Royale All-suite Hotel & Convention Center
08.2022 - Current
Human Resources Generalist
JW Marriott Bonnet Creek Resort & Spa
05.2022 - 08.2022
Safety & Security Learning Coach
JW Marriott Bonnet Creek
01.2021 - 05.2022
Lost & Found Specialist
Grande Lakes Hotel
03.2018 - 01.2021
Safety & Security Officer
Grande lakes Hotel
12.2017 - 03.2018
Loss Prevention Coordinator
The Ritz - Carlton
07.2014 - 12.2017
Loss Prevention Officer
The Ritz- Carlton
10.2003 - 07.2014
Hotels and Tourism
Universidad Del Turabo (Ana G Méndez Caguas PR)
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