Tia Orr
Pittsburg,CA
Summary
Dedicated experienced customer service representative, serving 1+ years providing skills to prioritize and multi-task in a fast-paced working environment. Devoted to giving every customer a positive and memorable experience. Also a 46 WPM typist, familiar with using Microsoft Word, Outlook & etc. Talented Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Specialist/Security Dispatcher
Allied Universal Security Services
San Francisco, CA
02.2023 - Current
- Communicated security policies to staff members and performed security training.
- Monitored access control systems and key code records for suspicious activities.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
Server
Anthology of Troy
Troy, MI
10.2023 - 01.2024
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Production Associate
Tesla
Fremont, CA
11.2020 - 05.2023
- Worked for an innovative company, as one of their original assemblers on a specialized assembly line, with an emphasis on quality control
- Organized all project components on work tables according to workflow.
- Maintained production facilities at high standard of cleanliness and organization to improve quality of products.
- Operated machines and performed production tasks to manufacture company products.
Customer Service Representative
JCPenney
Concord, CA
07.2019 - 04.2020
- Assisted customers with making payment or account arrangements
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Helping customers with company services and policy
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Old Navy
Concord, CA
08.2018 - 03.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Sales Associate/Cashier
Footlocker
Concord, CA
09.2018 - 08.2019
- Worked cash register
- Helped customers by answering questions and locating merchandise
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Greeted each customer and
- Eared assistance in finding requested items, helping boost customer satisfaction and retention
- Assisted with floor sales attrived and returned merchandise from stockroom
Lifeguard
Hurricane Harbor
Concord, CA
05.2018 - 08.2018
- Watched over swimmers to respond quickly to distress situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
Host
Chili's Restaurant
Pittsburg, CA
05.2016 - 11.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Diploma -
Pittsburg Senior High School
06.2020
Skills
- Support Services
- Customer Account Management
- Scheduling and Calendar Management
- Billing and Invoicing
- Production Line Work
- Safe Machine Operation
- Material Handling
- Drawing Blood
- Sanitation and Sterilization
- File Management
- Information Security
- Research
- Administrative Support
- Table Setting
- Table Bussing
Certification
- CPR/AED Certification
Timeline
Server
Anthology of Troy
10.2023 - 01.2024
Security Specialist/Security Dispatcher
Allied Universal Security Services
02.2023 - Current
Production Associate
Tesla
11.2020 - 05.2023
Customer Service Representative
JCPenney
07.2019 - 04.2020
Sales Associate/Cashier
Footlocker
09.2018 - 08.2019
Cashier
Old Navy
08.2018 - 03.2019
Lifeguard
Hurricane Harbor
05.2018 - 08.2018
Host
Chili's Restaurant
05.2016 - 11.2017
Diploma -
Pittsburg Senior High School
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