Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Shamaya Johnson

Chicago,IL

Summary

Dedicated and dependable professional with over 7 years of security experience and a diverse background in customer service, mobile patrol, lobby security, access control, concierge services, food handling, reception, home care, and childcare. Skilled in communication, problem-solving, conflict resolution, and maintaining safe, organized, and welcoming environments. A strong team player with excellent interpersonal skills, attention to detail, and the ability to adapt to different work environments while providing exceptional service. Committed to professionalism, reliability, and contributing to the success of any organization.

Overview

1
1
Language
1
1
Certification
12
12
years of professional experience

Work History

Security Officer

Allied Universal Security Services
Chicago, Illinois
08.2019 - Current

Conduct mobile patrols of assigned properties to maintain a safe and secure environment, identify suspicious activity, and prevent unauthorized access.

  • Patrolled Allied Universal client properties to monitor unauthorized activity and safety concerns.

● Monitor buildings, parking lots, and surrounding areas while conducting routine security inspections and reporting safety concerns.

● Manage front desk operations by greeting visitors, verifying identification, maintaining visitor logs, answering inquiries, and directing guests to appropriate locations.

● Direct vehicle and pedestrian traffic to ensure safe movement, prevent congestion, and maintain orderly access to designated areas.

● Monitor surveillance cameras, access control systems, and entry points to identify and respond to potential security risks.

● Enforce property rules, safety regulations, and security procedures while maintaining a professional and courteous demeanor.

● Prepare detailed incident reports, document daily activities, and communicate security concerns to supervisors and management.

● Respond promptly to emergencies, disturbances, and safety incidents while following established emergency procedures.

● Provide excellent customer service while maintaining awareness of surroundings and enforcing security protocols.

● Collaborate with team members, property management, and emergency personnel to maintain a safe and organized environment.

Lobby security

Benford protection group
Chicago, Illinois
12.2023 - 12.2026

  • Monitor lobby areas to maintain a safe, secure, and welcoming environment for residents, employees, and visitors.
  • ● Greet visitors professionally, verify identification, and maintain accurate visitor logs.
  • ● Control access to the building by verifying authorization and preventing unauthorized entry.
  • ● Monitor security cameras, access control systems, and lobby activity to identify suspicious behavior.
  • ● Answer questions, provide directions, and assist visitors with professionalism and excellent customer service.
  • ● Respond to security incidents, disturbances, and emergencies according to established procedures.
  • ● Communicate with building management, residents, and fellow security officers regarding security concerns.
  • ● Maintain a visible security presence while enforcing building policies and safety regulations.
  • ● Document incidents, visitor activity, and daily security operations in detailed reports.

Food Handler

Delaware North
Chicago, Illinois
04.2018 - 09.2023

  • Prepared, handled, and served food while following proper food safety and sanitation guidelines.
  • ● Maintained clean and organized food preparation areas, serving stations, and kitchen equipment.
  • ● Followed proper food storage, temperature control, and hygiene procedures to ensure food quality and safety.
  • ● Assisted with food preparation, portioning, packaging, and serving customers efficiently.
  • ● Monitored food supplies and restocked ingredients, utensils, and serving stations as needed.
  • ● Provided friendly and professional customer service in fast-paced food service environments.
  • ● Followed workplace health codes, sanitation standards, and food handling procedures.
  • ● Worked collaboratively with team members to ensure smooth daily operations and timely food service.

Assistant Teacher

Chicago Housing
Chicago, Illinois
06.2015 - 09.2017
  • Supported Chicago Housing classroom instruction and daily learning activities
  • Assisted lead teachers with lesson preparation and classroom materials
  • Monitored student behavior and reinforced classroom rules

Education

Bronzeville Scholastic Institute
Chicago , IL

Skills

  • Access control
  • CCTV monitoring
  • Incident reporting
  • Visitor screening
  • Security guard license
  • Alarm monitoring
  • Security screenings
  • Security systems
  • Security equipment operation
  • Dispatch
  • First aid and CPR certified
  • Clear communication
  • Customer service
  • Log maintenance
  • Safety inspections
  • Traffic control
  • Emergency response
  • Patrol operations

Highschool diploma

Driver’s license

Perc card

Languages

English
Full Professional

Certification

  • PERC CARD
  • CPR CERTIFIED
  • DRIVER’s license

Accomplishments

  • Safety and security
  • Food safety and sanitation

Affiliations

  • Participate in community-focused activities that promote safety, support, and positive engagement.
  • ● Demonstrate teamwork, leadership, and communication skills through professional and community interactions.
  • ● Maintain a commitment to personal growth, workplace safety, and continued professional development.

Timeline

Lobby security

Benford protection group
12.2023 - 12.2026

Security Officer

Allied Universal Security Services
08.2019 - Current

Food Handler

Delaware North
04.2018 - 09.2023

Assistant Teacher

Chicago Housing
06.2015 - 09.2017

Bronzeville Scholastic Institute
Shamaya Johnson