Shamaya Jordan
Anaheim,CA
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Crownco inc.
Santa Ana, California
11.2023 - 09.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Ensured that all customer queries were handled quickly and professionally.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Prepared detailed reports of daily activities for management review.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Liaised between the company and its partners in order to provide better service.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Actively sought out ways to improve operational efficiency within the team environment.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
- Generated ideas for improving workflows across the organization's various teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Executive
Renovo home partner
02.2015 - 10.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
Skills
- Account Management
- Customer Needs Assessment
- Payment management
- Customer Relationship Management
- Complaint Handling
- CRM Software
- Customer Retention
Timeline
Customer Service Executive
Crownco inc.
11.2023 - 09.2024
Customer Service Executive
Renovo home partner
02.2015 - 10.2023