Shamayah Jackson
Los Angeles,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Ocho Rios Grill. Proven ability to enhance guest engagement while efficiently managing multiple tables. Recognized for leadership as a person in charge, ensuring seamless operations and outstanding dining experiences. Proficient in cash handling and POS systems.
Overview
6
6
years of professional experience
Work History
Front of House Ambassador/Prep
Crustees Eatery
Los Angeles, CA
11.2025 - Current
- Facilitated customer engagement by providing product knowledge and promoting menu items.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on service protocols and operational procedures to maintain consistency.
- Developed promotional campaigns to enhance brand awareness and drive customer traffic.
- Oversaw inventory management, ensuring timely replenishment of supplies and minimizing waste.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Front of House Server/Food Preparation Worker
Ocho Rios Grill
Los Angeles, CA
01.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Experience opening and closing a store.
- Experience being a person in charge (PIC) and tackling problems outside my regular work responsibilities, including being a steward.
Education
Heartland Charter School
Bakersfield, CA06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Teamwork
- Leadership
Timeline
Front of House Ambassador/Prep
Crustees Eatery
11.2025 - Current
Front of House Server/Food Preparation Worker
Ocho Rios Grill
01.2020 - Current
Heartland Charter School