Shameca Gatewood
Pine Bluff,Arkansas
Summary
Senior Banking Specialist with 19+ years of banking experience supporting operational excellent, audit readiness, regulatory compliance, and risk mitigation. Proven subject-matter expert in branch and retail operations, mock audits, reporting, and control execution. Known for driving process improvements and supporting enterprise initiatives. Seeking a fully remote, individual contributor or lead operations role.
Overview
14
14
years of professional experience
Work History
Financial Center Manager
Simmons Bank
11.2024 - Current
- Lead daily operational execution with emphasis on accuracy, controls, and regulatory compliance
- Support lending operations using Lending Cycle, ensuring documentation accuracy and workflow integrity
- Manage retail operations task lists to maintain audit readiness
- Analyze operational performance using Power BI dashboards and reports
- Identify operational risks, escalate issues, and support corrective actions
Assistant Financial Center Manager
Simmons Bank
07.2024 - 11.2024
- Enforced operational compliance with close monitoring of business and consumer verification procedures
- Conducted monthly audits of all tasks related to the day to day operations of the financial center, including but not limited to wire transfers, electronic withdrawals, personal and small business accounts, and remote deposit captures.
- Responsible for the adherence to monthly trainings on operations, compliance, risk management, and all other aspects of the business
- Analyzed performance metrics to identify areas for improvement and drive operational excellence
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Assistant Vice President; Financial Center Manager
Bank of America
09.2015 - 12.2022
- Oversaw end-to-end branch operations with accountability for risk, controls, and audit results
- Responsible for daily operational tasks such as the daily reconciliation of intraday and end of day reports and performing proper research to complete reconciliation.
- Conducted mock audits using OMP, identifying control gaps and leading remediation efforts
- Partnered with compliance, risk, and operations teams on regulatory initiatives
- Closely monitored transactions in a high volume banking center to ensure that all regulations were adhered to, decreasing the risk of any losses due to financial crimes
- Reviewed operational data and reports to reduce errors and improve efficiency
Assistant Financial Center Manager
Bank of America
06.2012 - 09.2015
- Maintained strict compliance with banking standards, regulations, and laws
- Identified suspected fraud based on behavioral and transaction markers
- Oversaw daily teller operations, ensuring compliance with banking regulations and policies
- Provided exceptional support during audits, gathering necessary documentation for seamless evaluations
- Trained and mentored junior staff on operational procedures
- Maintained compliance with bank regulations, regularly updating knowledge on industry standards
Education
University of Arkansas at Pine Bluff
Pine Bluff, ARSoutheast Arkansas College
Pine Bluff, ARLane College
Jackson, TNLicensed Agent - Life Insurance
Arkansas Insurance Department
ArkansasSkills
- Banking operations skills
- Proficient in operational risk management
- Audit readiness and controls
- Compliance and risk management experience
- Process improvement
Timeline
Financial Center Manager
Simmons Bank
11.2024 - Current
Assistant Financial Center Manager
Simmons Bank
07.2024 - 11.2024
Assistant Vice President; Financial Center Manager
Bank of America
09.2015 - 12.2022
Assistant Financial Center Manager
Bank of America
06.2012 - 09.2015
Southeast Arkansas College
Lane College
University of Arkansas at Pine Bluff
Licensed Agent - Life Insurance
Arkansas Insurance Department
Education and Training
other