Shameica Scott
New Bern,United States
Summary
Results-driven management professional with more that five years of progressive leadership experience managing high-volume retail operations, supervising large team, and driving business performance. Proven ability to oversee multiple areas while increasing sales, improving profitability, and maintaining exceptional customer service. Recognized for building high-performing teams, coaching leaders, and fostering accountability through effective communication and strategic leadership.
Overview
1
1
Language
10
10
years of professional experience
Work History
Manager
Royal Farms
07.2024 - Current
- Direct all aspects of a high volume operation, ensuring profitability, operational excellence, and exceptional customer service
- Lead, coach and supervise a workforce of more that 50 employees, including delegation of responsibilities, performance evaluations, coaching and succession planning
- Increased quarterly sales by 10% through strategic merchandising, sales, coaching, promotional execution, and operational improvements
- Reduced annual inventory shrink by approximately 40% by strengthening inventory controls, auditing processes, and loss prevention initiatives
- Analyze daily, weekly, monthly, and annual sales report to identify trends and implement strategies that improve business performance
- Monitor labor expenses and staffing levels using sales forecasts to maximize productivity while maintaining payroll budgets
- Interpret key financials indicators, including sales performance, gross profit, operating expenses, labor costs, and overall profitability to support sound business decisions
- Prepare and manage operational budgets while controlling expenses and maximizing return on investment
- Monitor key operational metrics and proactively implement corrective actions to achieve sales, customer service, inventory, and profitability goals
- Ensure compliance with company policies, safety standards, inventory procedures, and operational requirements
- Recognized for leadership, professional presentation, and operational excellence
Supervisor
CarolinaEast Medical Center
03.2016 - 07.2024
- Supervised daily operations to ensure compliance with health regulations and organizational policies.
- Implemented process improvements that increased efficiency in patient care delivery and resource management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Education
High School Diploma -
New Bern High Scool
New Bern, NC05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Profit & Loss Statement Analysis
- Sales Forecsting
- Payroll Management
- Financial Reporting
- KPI Monitoring
- Strategic Decision-Making
Languages
English
Timeline
Manager
Royal Farms
07.2024 - Current
Supervisor
CarolinaEast Medical Center
03.2016 - 07.2024
High School Diploma -
New Bern High Scool