Shameika Brown
Rocky Mount,NC
Summary
Proven leader with extensive experience at Chipotle Mexican Grill, adept in operations management and team building. Excelled in enhancing team performance and customer satisfaction through effective problem resolution and training. Demonstrated ability to boost efficiency and foster strong relationships, ensuring long-term success. Skilled in financial forecasting and maintaining high safety standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
05.2024 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Chipotle
11.2020 - 05.2024
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Apprentice
Chipotle
07.2017 - 11.2020
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Service Manager
Chipotle
02.2016 - 07.2017
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Kitchen Manager
Chipotle
04.2015 - 02.2016
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Take-Out Specialist
Chipotle
06.2014 - 04.2015
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
- Adhered to food and drink packaging guidelines to optimize freshness.
Crew Team Member
Chipotle
07.2013 - 06.2014
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
Cashier
Jimmy John's Gourmet Sandwiches
10.2011 - 06.2013
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NCFayetteville Technical Community College
Fayetteville, NCSkills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Training and coaching
Certification
- Servsafe Certification
- Servsafe Proctor
Timeline
General Manager
Chipotle Mexican Grill
05.2024 - Current
General Manager
Chipotle
11.2020 - 05.2024
Apprentice
Chipotle
07.2017 - 11.2020
Service Manager
Chipotle
02.2016 - 07.2017
Kitchen Manager
Chipotle
04.2015 - 02.2016
Take-Out Specialist
Chipotle
06.2014 - 04.2015
Crew Team Member
Chipotle
07.2013 - 06.2014
Cashier
Jimmy John's Gourmet Sandwiches
10.2011 - 06.2013
High School Diploma -
Seventy-First High School
Fayetteville Technical Community College