Shameika Johnson
United States Postal Service
Plainfield,IL
1
Certification
14
years of professional experience
City Carrier Assistant delivering residential and business mail across 1–2 routes per day with accuracy, professionalism, and service discipline. Sorts and cases mail for route readiness, handles certified mail and packages, and maintains productivity and delivery standards across daily assignments. Brings a service-focused approach to customer contact, secure handling, and on-time route completion.
Work History
City Carrier Assistant
9 Months- Sort and case mail accurately for residential delivery routes while maintaining productivity and service standards.
- Deliver packages and certified mail to customers and businesses with professionalism, accuracy, and accountability.
- Plainfield, IL
Warehouse Associate
10 Months- Supported daily warehouse operations while maintaining safety, organization, productivity, and accuracy standards.
- Trained new associates on receiving, storage, shipping, and operational procedures.
- Communicated operational and inventory concerns to leadership and collaborated across teams to resolve issues.
- Memphis, TN
Store Manager
7 Months- Directed day-to-day store operations spanning sales, customer service, inventory, merchandising, staffing, and compliance.
- Led, trained, coached, and supported associates to strengthen productivity, customer satisfaction, and execution of store goals.
- Built employee schedules around business needs while managing labor within budget expectations.
- Reviewed sales and inventory information to identify opportunities, improve product availability, and support business decisions.
- Led team meetings, communicated performance expectations, and maintained an accountable, positive work environment.
- Conducted store audits and maintained visual merchandising, operational, and presentation standards.
- Memphis, TN
Service Manager
7 Months- Coordinated technician dispatch and daily scheduling to support timely job completion and efficient service delivery.
- Optimized routes and schedules to improve response time, workflow, and field-team communication.
- Served as a key communication link between technicians, customers, and internal teams to resolve scheduling and service needs.
- Elwood, IL
- Oversaw daily operations to ensure service excellence and operational efficiency.
- Streamlined maintenance processes, resulting in improved response times and service delivery.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Administrative Assistant Manager
9 Months- Coordinated warehouse and dispatch activities with a focus on accuracy, organization, and efficient service execution.
- Streamlined customer-to-dispatch communication and supported truck route planning and execution.
- Romeoville, IL
Dispatcher / Customer Service
1 Year 1 Month- Coordinated daily schedules, driver assignments, routes, GPS monitoring, customer requests, and service updates.
- Maintained continuous communication with drivers and customers while resolving delivery and service issues.
- Coordinated alternative transportation and emergency response actions when operational disruptions occurred.
- Naperville, IL
Packer / Shipper Manager
3 Years 5 Months- Managed packing, labeling, shipping, order communication, and inventory-related activities with a strong focus on accuracy.
- Coordinated with team members to reduce errors and maintain an efficient fulfillment workflow.
- Elk Grove Village, IL
- Inspected finished goods for accuracy and compliance with specifications.
- Collaborated with team members to streamline packing processes.
- Trained new employees on safety protocols and packing techniques.
- Maintained inventory records and reported discrepancies promptly.
- Proved successful working within tight deadlines and a fast-paced environment.
Order Processor
2 Years 2 Months- Processed customer orders for forklift dispatch, maintained accurate order entry, and handled customer email inquiries.
- Northlake, IL
- Processed customer orders accurately, ensuring timely fulfillment and high-quality service.
- Coordinated order shipment schedules with logistics teams to optimize delivery timelines.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
Education
Bachelor's Degree - Psychology
High School Diploma
Skills
Team supervision
Training & coaching
Staff scheduling
Conflict resolution
Performance management
Inventory control
Dispatch coordination
Service recovery
Safety & compliance
Operations reporting
Performance reviews
Hiring & onboarding
Corrective action
Employee relations
Incident reporting
Vendor management
Loss prevention
Continuous improvement
Certification
- Class D Driver’s License
- CDL B
- Non-CDL Class C
- DOT Regulations
- Emergency Scheduling
- Transportation Planning
- Leadership
- Negotiation
- Project Management
- Customer Complaint Resolution
- Professional Communication
Timeline
City Carrier Assistant
United States Postal Service
11.2025 - CurrentRead More
Warehouse Associate
The TJX Companies, Inc.
11.2024 - 09.2025Read More
Store Manager
Five Below
04.2024 - 11.2024Read More
Service Manager
CLM Maintenance
08.2022 - 03.2023Read More
Administrative Assistant Manager
Ashley Furniture
11.2021 - 08.2022Read More
Dispatcher / Customer Service
SMS Assist
05.2019 - 06.2020Read More
Packer / Shipper Manager
Dreams Retail
09.2014 - 02.2018Read More
Order Processor
HD Supply
07.2012 - 09.2014Read More
Community Christian Alternative Academy
High School Diploma
Read More
Southern New Hampshire University
Bachelor's Degree from Psychology
Read More