Shameika Smith
Brooklyn,NY
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant offering two years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner, and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
18
18
years of professional experience
Work History
CNA/Patient Care Technician
Brookdale Hospital Medical Center
Brooklyn , NY
2020.05 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to a registered nurse or physician.
- Transported patients to treatment units, using a wheelchair.
- Answered call lights promptly and responded to patient needs accordingly.
- Collected specimens from patients for laboratory testing purposes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported specimens, laboratory items, or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables, and surgical tables.
- Supplied, collected, and emptied patient bedpans on a frequent basis.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support for patients and families during difficult times.
- Helped create a safe environment by following infection control policies.
- Provided direct patient care and assistance to healthcare team members.
Home Health Care Aide
Special Touch Home Care
Brooklyn , NY
2019.02 - 2020.03
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
- Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
- Transported patients to medical appointments or errands as needed.
- Monitored vital signs such as pulse rate and respiration rate of patients.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in the patient's condition and reported any unusual occurrences to the supervisor immediately.
Teller Associate
Valley National Bank
Brooklyn , NY
2013.04 - 2019.02
- Processed customer deposits, withdrawals and loan payments accurately.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Balanced cash drawer daily and maintained accurate transaction records.
- Assisted customers with account set-up, maintenance, and troubleshooting issues.
- Performed basic teller functions such as cashing checks, issuing money orders, and processing travelers' checks.
- Resolved customer complaints quickly and effectively while maintaining a professional demeanor at all times.
- Assisted customers with online banking applications, debit card activation and replacement requests, and check orders.
- Verified customer identification for all transactions in compliance with Bank Secrecy Act regulations.
- Identified opportunities to cross-sell bank products and services to customers.
- Reconciled discrepancies between branch reports, ATM totals, and general ledger accounts.
- Prepared daily reports of all transactions for management review.
- Adhered to bank policies and procedures regarding teller operations including security measures related to cash handling.
- Maintained a clean work environment throughout the day.
- Cross-trained other team members on various teller duties as needed.
- Processed wire transfers according to established guidelines and procedures.
- Ensured the accuracy of documentation associated with each transaction before submitting it for approval.
Assistant Teller Manager
Capital One Bank N.A
Brooklyn , NY
2006.06 - 2012.09
- Balanced cash drawer daily and maintained accurate transaction records.
- Assisted customers with account set-up, maintenance, and troubleshooting issues.
- Performed basic teller functions such as cashing checks, issuing money orders, and processing travelers' checks.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Processed customer deposits, withdrawals, and loan payments accurately.
- Performed basic teller functions such as cashing checks, issuing money orders, and processing travelers' checks.
- Ensured the accuracy of documentation associated with each transaction before submitting it for approval.
- Cross-trained other team members on various teller duties as needed.
- Handled large volumes of cash transactions efficiently within specified time limits.
- Assisted with developing employee schedules and ensuring adequate staffing levels.
- Implemented operational procedures for efficient workflow.
- Directed daily operations of the teller line, including customer service standards and balancing cash drawer.
- Monitored and evaluated staff performance, providing coaching and guidance as needed.
- Provided leadership in cross-selling bank products and services to customers.
Education
PCT CERTIFICATION - PCT
National HealthCare Association
New York, NY11.2022
CNA CERTIFIED LICENSE - CNA
Next Step Institution
Brooklyn, NY07.2019
High School Diploma -
Samuel. J Tilden High School
Brooklyn, NY06.1999
Skills
- Compassionate Communication
- Complex Problem-Solving
- Condition Monitoring
- Care Plan Implementation
- Mobility Assistance
Affiliations
- Certification Award for recognition of her excellent efforts and achievements being an outstanding employee.
Timeline
CNA/Patient Care Technician
Brookdale Hospital Medical Center
2020.05 - Current
Home Health Care Aide
Special Touch Home Care
2019.02 - 2020.03
Teller Associate
Valley National Bank
2013.04 - 2019.02
Assistant Teller Manager
Capital One Bank N.A
2006.06 - 2012.09
PCT CERTIFICATION - PCT
National HealthCare Association
CNA CERTIFIED LICENSE - CNA
Next Step Institution
High School Diploma -
Samuel. J Tilden High School
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