Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative
Shameka Daniels

Shameka Daniels

Crestview,FL

Summary

Dynamic and results-oriented professional with a proven track record at Shipt, enhancing customer satisfaction through exceptional service and efficient order fulfillment. Skilled in multitasking and customer relations, demonstrated by increased repeat business and operational efficiency. Excels in fast-paced environments, showcasing strong organizational skills and a commitment to excellence.

Overview

13
13
years of professional experience

Work History

Shipt Shopper

Shipt
08.2021 - 10.2023
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Improved communication with customers through consistent updates regarding their order status.

Senior Patient Access Specialist

AspenPointe
01.2014 - 04.2020
  • Streamlined registration processes for increased efficiency and reduced wait times.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
  • Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
  • Identified potential process improvements, leading to increased operational efficiency within the department.

Administrative Services Manager

Army Education Center
10.2010 - 02.2013
  • Position Duties: Prioritize education management duties under the technical and administrative supervision of the Supervisory Education Services Specialist or the Education Services Officer.
  • Execute assignments that are in accordance with written and verbal instructions (priorities, deadlines, etc.).
  • Perform recurring assignments on own initiative and seek assistance for not covered by guides or instructions.
  • Complete work reviewed for compliance with instructions and guides, accuracy and adequacy of work.
  • Greet clients, receive visitors, answer telephone and transfer calls, fax documents, and respond to emails in a timely and professional manner for military, family members, civilian, retired, and others under the Army Continuing Education System (ACES) and refer to appropriate staff member as prescribed by site Standard Operating Procedures (SOP), directives and procedures; Assist with in and out processing of Soldiers by verifying IDs or CAC card, ETS/PCS Orders and Clearance Papers.
  • Demonstrate process of accessing GoArmyEd Database and setting up a GoArmyEd account for grades, identifying test either given or needed, classes and schedules, withdrawals or cancellation of courses, overrides, and college information.
  • Ensure education records are accurate and readily assessable to Soldier and/or client. Issuing Test for Adult Basic Education (TABE) cards for GT Improvement, Instate Tuition forms, publications for Financial Aid, scholarships, and MGIB.
  • Scanning and efiling Tuition Assistance, Test results, transcripts, promotion point memorandums, and other necessary documents to be included in Soldier's educational record.
  • Maintain and file updated publications for Course Schedules, Learning Resource Center, Testing Center, Classrooms, and College Representatives with prior Government approval.

Education

Bachelor Of Science - Community Health

Central Michigan University
Mount Pleasant, MI

High School Diploma -

Nova High School
Davie, FL

Timeline

Shipt Shopper

Shipt
08.2021 - 10.2023

Senior Patient Access Specialist

AspenPointe
01.2014 - 04.2020

Administrative Services Manager

Army Education Center
10.2010 - 02.2013

Bachelor Of Science - Community Health

Central Michigan University

High School Diploma -

Nova High School

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Shameka Daniels