Cindy Busscher
Hudsonville
Summary
I have many years of experience in customer service. Fast, efficient, accurate. Banking skills acquired in 1988 spanning to 1992, but everyday life and managing a home keeps those skills updated. Knowledgeable of the way technology works, Caring and understanding when helping/teaching customers, patients, clients, members etc.
Overview
23
23
years of professional experience
Work History
Shipt Shopper
Shipt
10.2019 - 12.2022
- Streamlined grocery shopping process through efficient route planning and time management.
- Maintained high accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Leveraged mobile app tools to track orders and communicate effectively with customers.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
Insurance Coordinator/Scheduler/Reception
Parkhurst Chiropractic
07.2016 - 10.2017
- Coordinated insurance verification processes to ensure accurate patient coverage and reduce claim denials.
- Managed patient billing inquiries, providing timely resolutions to enhance customer satisfaction.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Answered multi line phone
- schedule, collect payment and check out process
Office Manager
Hillsman Chiropractic
10.2015 - 07.2016
- Managed daily office operations to ensure seamless workflow and patient satisfaction.
- Oversaw scheduling and appointment management for optimal patient flow.
- Monitored inventory levels of office supplies, ensuring timely replenishment and cost control.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Payroll Entry Clerk
Kandu, Inc
04.2012 - 09.2015
- Processed incoming documents and maintained accurate records using electronic filing systems.
- Assisted in data entry and verification, ensuring consistency across multiple databases.
- Collaborated with other departments to resolve discrepancies or obtain missing documentation as needed.
- Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures.
- Coordinated with team members to streamline workflow and enhance operational efficiency.
Order Entry Clerk
Bareman Dairy
03.2008 - 03.2012
- Processed incoming orders accurately using order management systems.
- Ensured timely data entry for customer orders and inventory updates.
- Collaborated with warehouse staff to streamline order fulfillment processes.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
Dental Receptionist
Arnold Baker D.D.S.
01.2000 - 08.2003
- Managed patient scheduling to optimize office efficiency and minimize wait times.
- Coordinated insurance verification processes to ensure accurate patient billing and coverage.
- Maintained electronic health records with a focus on accuracy and compliance with regulations.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Godwin Heights High School
Wyoming, MI06-1988
Skills
- Efficient multitasking
- Reliability and punctuality
- Strong organization
- Food safety awareness
Timeline
Shipt Shopper
Shipt
10.2019 - 12.2022
Insurance Coordinator/Scheduler/Reception
Parkhurst Chiropractic
07.2016 - 10.2017
Office Manager
Hillsman Chiropractic
10.2015 - 07.2016
Payroll Entry Clerk
Kandu, Inc
04.2012 - 09.2015
Order Entry Clerk
Bareman Dairy
03.2008 - 03.2012
Dental Receptionist
Arnold Baker D.D.S.
01.2000 - 08.2003
High School Diploma -
Godwin Heights High School