SHAMEKA JACKSON
Minneapolis,MN
Summary
Receptionist with over 8 years of experience in creating a professional and welcoming atmosphere within a high-volume dealership. Expertise in customer interaction, data management, and office coordination, complemented by strong organizational skills and meticulous attention to detail. Proficient in Microsoft Office and inventory management, dedicated to improving customer service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TRAVEL PHLEBOTOMIST
Lor Diagnostics
Minneapolis, US
07.2024 - Current
- Collect blood samples nationwide, ensuring accuracy and patient comfort.
- Maintain a 98% success rate in sample collection, fostering trust and reliability
- Utilize advanced diagnostic tools to enhance sample integrity
- Efficiently resolve logistical challenges, optimizing travel schedules
- Collaborate with healthcare teams to improve patient outcomes
- Conduct mobile blood draws, ensuring precise sample collection and handling
- Optimize route planning to maximize efficiency and patient satisfaction
- Streamline phlebotomy procedures, reducing wait times, and enhancing patient comfort.
- Consistently meet or exceed daily collection targets
- Maintain meticulous records of patient information and samples
- Adhere strictly to safety protocols and quality control standards
- Provide compassionate care to patients, addressing concerns, and explaining procedures clearly.
- Collaborate with healthcare teams to ensure comprehensive patient care
- Optimize mobile blood collection routes, maximizing efficiency while maintaining a 98% success rate
- Meticulously handle samples and patient data, adhering to strict protocols
RECEPTIONIST
Time Motor Sales
Minneapolis, US
05.2017 - Current
- Greet and assess customer needs, ensuring informed decisions, and satisfaction.
- Coordinate showroom tours, support sales, and enhance customer engagement.
- Manage the reception area, maintain professionalism, and cleanliness for visitors.
- Handle visitor logs, ensure data confidentiality, and streamline data management
- Operate the telephone exchange, follow protocols, and address inquiries on features and pricing.
- Provide comprehensive support to customers, addressing complex inquiries about vehicle features and pricing, thereby facilitating informed purchase decisions
- Optimize reception processes, enhance visitor experience, and streamline data management while maintaining strict confidentiality standards.
PHLEBOTOMIST (TEMPORARY POSITION)
Labcorp
Bloomington, US
09.2022 - 02.2023
- Conducted blood draws, ensuring accuracy and patient comfort for diverse age groups
- Managed specimen collection, maintaining high standards, and supporting precise diagnostics.
- Entered patient data promptly, reducing errors, and improving billing accuracy.
- Prepared specimens for analysis, enhancing laboratory workflow, and meeting collection targets.
- Conducted blood draws for diverse age groups, prioritizing patient comfort
- Delivered exceptional service, enhancing overall patient experience and satisfaction
- Efficiently managed specimen collection for various tests, maintaining high-quality standards
- Contributed to team efforts in meeting laboratory objectives
LAB ASSISTANT
Park Nicollet Clinics
Bloomington, US
05.2021 - 03.2022
- I greeted patients, alleviating their concerns and answering questions efficiently.
- Collected blood samples from all age groups, ensuring accuracy
- Performed phlebotomy and specimen processing, following strict protocols
- Accurately logged specimen data in the Laboratory Information System
- Communicated order status to patients and staff clearly
- Streamlined patient greeting processes, enhancing efficiency in both in-person and telephone interactions
- Consistently met daily specimen collection targets
- Conducted precise phlebotomy procedures across diverse age groups, ensuring meticulous specimen handling, and accurate data entry in the Laboratory Information System.
- Streamlined patient greeting processes enhance efficiency in both in-person and telephone interactions, while consistently meeting daily specimen collection targets.
Education
SOME COLLEGE - Business Administration And Management
Minneapolis Community And Technical College
Minneapolis07.2014
Skills
- Blood Collection Expertise
- Venipuncture Technique Proficiency
- Proficient in Capillary Blood Collection
- Comprehensive Patient Care
- Medical terminology
- HIPAA
- Proficient in Microsoft Office
- Epic
- EMR
- Medical billing
- Verification of Insurance Coverage
- Quality Control
- Infection Prevention
- Monitoring Vital Signs
- Medication Management
- Customer service
- Efficient Data Management
- Inventory Control
- Professional Phone Communication
- Patient Care Support
Certification
National Phlebotomy Technician, 07/01/22 to 08/01/23
Timeline
TRAVEL PHLEBOTOMIST
Lor Diagnostics
07.2024 - Current
PHLEBOTOMIST (TEMPORARY POSITION)
Labcorp
09.2022 - 02.2023
LAB ASSISTANT
Park Nicollet Clinics
05.2021 - 03.2022
RECEPTIONIST
Time Motor Sales
05.2017 - Current
SOME COLLEGE - Business Administration And Management
Minneapolis Community And Technical College
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