Shameka James

• Transcribed Doctor’s examinations & diagnoses onto patient records
• Communicated with insurance associates and other professionals
• Maintained flow of patients within the waiting room and examination rooms
• Regulated doctor’s appointments through system based time-management
• Performed Interferential Electrotherapy on patients
• Organized record keeping
• Utilized respect and confidentiality when dealing with staff and patients
• Proven reliability and a commitment to continuous learning
• Managed office supplies, vendors, organization and upkeep.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Created detailed expense reports and manages daily report of findings

Oversees multiple teams of representatives who respond to inquiries from prospective, current and past customers. Assist the company on multiple quarters exceed company’s goals. Coach and assist team members to achieve individual and team goals as well meet company’s KPI goals set. Trainer to all new incoming office employees

• Collect, analyze, verify and present data reports (via PowerPoint, Excel and Word) to General Manager/ Owner to understand customer trends.
• Handled all customer escalations from multiple sources (online, inbound, outbound etc.) to maintain customer retention and satisfaction.
• Create & implement companies policies & procedures. Created the companies official training manual for all new office employees.

Assists in any department due to cross – trained in all departments

Managed revenue by assisting customers, hotels and Revenue Managers with potential rate, availability, or content issues by providing information regarding the details of programs, technical assistance with systems, and explanations of procedures.

• Maintain content, photos and up- to-date information for hotels on well-known search engines such as TripAdvisor and Kayak, online travel agencies such as Expedia, Travelocity and Global Distribution Systems such as, Sabre, Apollo, World Span and Amadeus
• Tier I support duties including: uploading and compiling databases using Excel and Access, first point of contact to customers assisting in troubleshooting Property Management Systems and Content Management Systems via phone and email system.