Shameka Mack
Astoria,NY
Summary
To obtain a career that will allow me to utilize my various skills and extreme drive for success in which to gain knowledge and excel to surpass the needs of my employer
Overview
14
14
years of professional experience
Work History
Patient Care Access
Commonwealth Health
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- prepare OR Schedule valid insurances, get cpt codes and authorization if needed.
Health Care Specialist
TRC Staffing
08.2023 - Current
- Recording and verifying healthcare records
- Documenting 100-150 daily calls, conducting online searches for provider location
- Contacting doctors offices and clinics to confirm the current whereabouts of HealthCare providers.
Project Manager
Total-Med's staffing
12.2022 - 03.2023
- Managing and coordinating healthcare projects from start to finish, making sure they are carried out according to the schedule and budget
- Maintaining track of project milestones, deliverables, and tasks while communicating timely updates and reports to team members
- Manage and lead the team of individuals working on the project, including healthcare professionals.
Product Specialist
Randstad staffing
10.2022 - 12.2022
- Teamwork, work together to solve complicated problems, share information, and enhance products
- Customer training onboarding assists in offering product training and onboarding sessions for customers
- Promote customer demands and share insightful inferred to have an impact on product.
Project Coordinator
ASM Research
07.2022 - 11.2022
- Collaborate with coworkers, including other product specialists, in the technical support and IT department
- Coordinate project activities and resources, including scheduling, meeting, facility discussions
- Identify potential risks and issues that may impact project success, develop strategies.
Project Specialist
Intersolution
09.2020 - 12.2021
- Assist in managing the leasing process, including reviewing lease agreements, preparing lease documents, and ensuring compliance with lease terms and conditions
- Assist in financial management related to leasing activities such as rent collection, monitoring arrears, and cording leased related payment and invoice
- Maintain accurate and up to date records, databases, and reports related to leasing activities, tenant occupancy, and financial performance.
Project Coordinator
Thrive Network
10.2018 - 08.2020
- Serve as an advocate for clients, ensuring their voices and preferences are heard and respected
- Provide emotional support, address concerns, and facilitate access to additional resources or service as needed
- Assist in providing training and education to direct care professionals, on best practices, policies procedures, and safety protocols
- Identify opportunities for process improvement, efficiency gains, and enhanced service delivery.
Project Specialist
PSCH
08.2010 - 06.2016
- Assist in the planning, coordination, and implementation of mental health projects
- Assist in development and delivery of training programs and educational materials related to mental health
- Coordinate resources including staff, volunteers, facilities, and materials, to support the implementation.
Education
Bachelor's Degree - Healthcare Management
DeVry University
06.2024
Associate's Degree - Human Services Mental Health
LaGuardia Community college
06.2018
Skills
- Project Management
- Project Coordinator
- Planning
Leadership Experience
Proven leader with a history of motivating teams to succeed and successfully managing them. A track record of managing cross-functional projects, juggling resources, and achieving goals, able to inspire team members to go above and beyond expectations by developing strong relationships, a collaborative work environment, another skill. I can successfully lead teams through difficulties and produce results of the highest caliber thanks to my communication and problem-solving abilities. committed to fostering a culture of excellence and to pursuing continual improvement.
Timeline
Patient Care Access
Commonwealth Health
01.2024 - Current
Health Care Specialist
TRC Staffing
08.2023 - Current
Project Manager
Total-Med's staffing
12.2022 - 03.2023
Product Specialist
Randstad staffing
10.2022 - 12.2022
Project Coordinator
ASM Research
07.2022 - 11.2022
Project Specialist
Intersolution
09.2020 - 12.2021
Project Coordinator
Thrive Network
10.2018 - 08.2020
Project Specialist
PSCH
08.2010 - 06.2016
Bachelor's Degree - Healthcare Management
DeVry University
Associate's Degree - Human Services Mental Health
LaGuardia Community college
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