TATIANA WILKINS
Federal Way,WA
Summary
Experienced Lead Hostess with 2 years of experience managing hospitality staff, providing excellent customer service, and ensuring smooth operations. Strong organizational and multitasking skills, excellent communication and interpersonal skills, and a passion for creating memorable experiences for guests. Adept at overseeing daily operations, resolving customer inquiries, and maintaining a positive work environment. Proven track record of exceeding guest expectations and fostering strong relationships with team members to drive success in the hospitality industry.
Overview
8
8
years of professional experience
Work History
Patient Care Access
Virginia Mason Franciscan Health- Bailey Boushay
Seattle, WA
10.2023 - Current
- Demonstrated initiative and proactive problem-solving capabilities.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
Lead Hostess
Mama Stortini's Restaurant & Bar
Federal Way, WA
01.2021 - Current
- Developed and maintained positive relationships with guests and colleagues
- Developed and implemented procedures to streamline seating process
- Scheduled and managed employee shift changes
- Developed and implemented customer service policies and procedures
- Monitored guest satisfaction levels and provided solutions to any issues
- Delegated tasks to hostesses and supervised their performance
- Trained new hostesses on proper customer service techniques
- Welcomed guests and provided seating arrangements in a timely manner
Cashier
Kentucky Fried Chicken, KFC
Federal Way, WA
03.2019 - 01.2021
- Answered customer telephone calls promptly and appropriately
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Collected credit card and cash payments to complete transactions for customer orders
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments
Crew Member
Emerald Downs
Auburn, WA
03.2017 - 01.2019
- Cleaned and sanitized all kitchen equipment
- Stocked and replenished supplies
- Processed customer orders in an accurate and timely manner
- Served customers in a fast-paced restaurant environment
- Operated cash register and credit card machines
- Checked food quality and temperature
- Prepared food items according to restaurant standards
- Performed daily opening and closing duties
- Assisted in food preparation
- Followed health and safety guidelines when handling food
- Processed customer orders according to restaurant standards
Education
Graduate Certificate - Christian Studies
Cristian Leaders Connections And Ministry
Seattle, WABachelor Of Applied Arts And Science - Social Work & Child Psychologist
Highline College
Seattle, WAContinuing Education - Social Work
Tacoma Community College
Tacoma, WAHigh School Diploma - General Studies
Thomas Jefferson High School
Auburn, WA06.2020
Skills
- Customer Service
- Attention to Detail
- Computer Proficiency
- Supervision
- Scheduling
- Service Excellence
- Cash Handling
- Multi-tasking
- Food Safety
- Team Leadership
- Positive Attitude
- Flexibility
- Sanitation
- Guest Relations
- Professionalism
- Staff Support
- Time Management
- Food Preparation
- Menu Knowledge
- Training
- Table Setting
- Problem Solving
- Serving
- Communication
- Teamwork
Timeline
Patient Care Access
Virginia Mason Franciscan Health- Bailey Boushay
10.2023 - Current
Lead Hostess
Mama Stortini's Restaurant & Bar
01.2021 - Current
Cashier
Kentucky Fried Chicken, KFC
03.2019 - 01.2021
Crew Member
Emerald Downs
03.2017 - 01.2019
High School Diploma - General Studies
Thomas Jefferson High School
Graduate Certificate - Christian Studies
Cristian Leaders Connections And Ministry
Bachelor Of Applied Arts And Science - Social Work & Child Psychologist
Highline College
Continuing Education - Social Work
Tacoma Community College