Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shameka Mitchell

Rock Hill,SC

Summary

Customer service professional with 11 years of experience seeking customer service role. Proven track record in overseeing daily operations, optimizing performance, and ensuring compliance with safety standards. Expertise in team development, coaching, and quality assurance, with strong skills in communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Sales Agent

Spectrum Business
Charlotte, NC
06.2024 - Current
  • Implemented top-down selling techniques to enhance client relationships and drive revenue growth.
  • Identified and implemented service solutions tailored to meet the needs of prospective business clients.
  • Managed key order processes to guarantee prompt service provision for customers.

Trainer

WEC Energy Group
Charlotte, NC
07.2022 - 04.2024
  • Delivered tailored training sessions on applications, products, and job functions to meet participant needs.
  • Facilitated team meetings to promote open communication, collaboration, and goal setting.
  • Guided employees in resolving complex issues, enhancing problem-solving skills and improving customer satisfaction.
  • Conducted quarterly performance evaluations, offering feedback to support employee development and improvement.

Customer Service Representative

WEC Energy Group
Charlotte, NC
07.2014 - 07.2022
  • Developed and implemented customer payment plans to enhance financial accessibility.
  • Conveyed essential details to customers, ensuring clarity and satisfaction in communication.
  • Developed meaningful connections to foster a positive and productive work environment.

Education

Associate - Networking, Computer Networking

York Technical College
Rock Hill
05.2014

Skills

  • Customer Service
  • Quality Assurance
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Problem Solving

Timeline

Sales Agent

Spectrum Business
06.2024 - Current

Trainer

WEC Energy Group
07.2022 - 04.2024

Customer Service Representative

WEC Energy Group
07.2014 - 07.2022

Associate - Networking, Computer Networking

York Technical College