SHAMEKA HAILES
Atlanta,GA
Summary
Court operations and judicial administration professional supporting high-volume calendars, hearing dockets, and confidential case records. Coordinates virtual and in-person proceedings, processes adult guardianship petitions, and handles legal documents with accurate, compliant attention to detail.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Court Operations Specialist
FULTON COUNTY GOVERNMENT
Atlanta, GA
05.2018 - Current
- Judicial Support & Case Administration:
- Coordinate daily court calendars and manage hearing dockets using Microsoft Outlook; facilitated seamless virtual court proceedings across Zoom and Webex platforms.
- Processed emergency and permanent adult guardianship petitions, coordinating clinical evaluations, legal notices, and court hearings to ensure timely resolutions.
- Review, verify, and issue Orders to Apprehend pertaining to sensitive mental health, alcohol, and substance-use matters in strict accordance with statutory requirements.
- Managed court records and compliance with government regulations.
- Authenticated, processed, and issued critical legal records and public documents, including marriage licenses, firearm permits, and certificates of residency, supporting compliance with regulatory standards.
- Safeguard strict confidentiality over high-volume court records, operational metrics, staffing reports, and departmental financial documentation.
- Leverage electronic databases and document management systems to perform high-volume data verification, ensuring near-zero error rates in court filings.
- Acted as a central liaison between court leadership, attorneys, judicial staff, and public stakeholders to streamline communication and enhance collaborative processes.
Operations Representative
BANK OF AMERICA
Atlanta, GA
10.2016 - 05.2018
- Audited transactions, MICR images, ATM deposits, and lockbox records to reconcile discrepancies and ensure accurate processing across multi-departmental channels.
- Direct image-based and electronic processing for high-risk financial, government, and garnishment accounts to maintain regulatory compliance.
- Maintained strict confidentiality standards while managing high-volume data streams for healthcare, education, and government deposits.
Administrative & Operations Specialist
A.D. CAMPBELL HEATING & A/C SERVICES
Atlanta, GA
06.2008 - 10.2016
- Spearhead daily business and administrative operations, controlling operational expenses and reducing controllable costs by 20%.
- Managed accounts payable/receivable (AP/AR), purchasing, invoicing, and monthly bank reconciliations for commercial accounts.
- Coordinated organizational scheduling, vendor procurement, and central document archival systems.
Education
Bachelor of Business Administration (BBA) -
Strayer University
Atlanta, GA01-2020
Associate Degree - Computer Information Specialists
Atlanta Metropolitan/Technical College
Atlanta, GA05-2002
Skills
- Docket management
- Court docketing
- Case administration
- Judicial coordination
- Case support
- Document authentication
- E-filing systems
- Calendar organization
- Court assistance
Certification
Certified Court Manager (CCM) | National Center for State Courts, Certificate of Court Administration | Georgia Council of Court Administrators, Certified Records Analyst (CRA) / Certified Records Manager (CRM) | Institute of Certified Records Managers
Timeline
Court Operations Specialist
FULTON COUNTY GOVERNMENT
05.2018 - Current
Operations Representative
BANK OF AMERICA
10.2016 - 05.2018
Administrative & Operations Specialist
A.D. CAMPBELL HEATING & A/C SERVICES
06.2008 - 10.2016
Bachelor of Business Administration (BBA) -
Strayer University
Associate Degree - Computer Information Specialists
Atlanta Metropolitan/Technical College