SUSAN R. MEDVE
Dayton,Ohio
Summary
To continue being a valued member of the Domestic Relations Court team by using my skills including customer service, as well as my familiarity with budgeting and purchasing which were acquired through my years of retail management experience.
Knowledgeable Court Operations Specialist with proven track record in court operations, ensuring efficient case management and courtroom procedures. Demonstrated success in streamlining administrative processes and supporting judicial staff. Adept at utilizing legal software and maintaining strict confidentiality in all matters.
Overview
31
31
years of professional experience
Work History
Court Operations Specialist II
Montgomery County Domestic Relations Court
Dayton, OH
05.2024 - Current
- Streamlined interpreter scheduling and assigning.
- Learned the processing of Invoices and procurements for the Domestic Relations court
- Processing the validations reports for the Montgomery County Sheriff's Office monthly.
- Developed training materials for cross-functional roles, promoting team proficiency during staff absences or transitions.
- Work with outside vendors to secure quotes for merchandise and furniture.
- Learned basic payroll and admin functions
- Domestic Relations Coordinator for United Way
- Coordinator for Americans with Disabilities Act
Case Management Specialist II
Montgomery County Domestic Relations Court
11.2017 - 05.2021
- Answers questions from the public and attorneys while managing other job duties, thus becoming efficient at multi-tasking and time management.
- Processes motions for our magistrates, including setting and rescheduling hearings.
- Tracks motion filings using the Courtview system and reviews time-stamped copies of motions for accuracy.
- Communicates with legal secretary division, as well as with magistrates, in relation to time sensitive filings and continuances.
- Cross-trained in other court position’s primary jobs to cover office responsibilities during periods of vacation, illness or other absences.
- Processes new filings, ensuring service of process on divorce complaints and legal separations for both Judge Cross and Judge Wood.
- Worked with self-represented obligors on the child support imposition docket, maintaining detailed records on each case, to advise the court on the status of job searches, recent payments, or medical conditions.
- Prepares letters and correspondence for parties and agencies.
- Active member of the Spirit Committee and organizes fundraising and purchasing of supplies for the Domestic Relations Court Team.
Manager
Destination XL
05.2013 - 12.2016
- Managed store operations, including merchandising, training, inventory, loss prevention, customer service, and complaints for three lines of business.
- Coordinated with Clothes That Work to provide interview attire to at-risk and disadvantaged clients.
Manager
Men's Wearhouse
09.2006 - 05.2016
- Managed 13 person team, and addressed all daily operations in a retail setting.
- Led with a positive attitude to ensure team morale.
- Met with business partners to increase annual sales.
- Input extremely detailed orders while interacting with highly emotional customers, remaining calm to de-escalate and ensure the customer was satisfied.
- Maintained all budgets within the store including supplies, payroll and merchandising.
- Negotiated new and existing contracts for supplies and merchandise.
- Controlled and managed stock levels between stores, proficient with detailed purchase orders and requests.
Deputy Clerk 1
Montgomery County Auto Title Division Call Center
06.2005 - 09.2006
- Implemented county auto title processes and procedures, including filings, transfer, repossession, and lien placement.
- Researched title history through multiple government systems (including DEA and local law enforcement) to validate legality of title transfer requests.
- Processed passports on-and off-site in accordance with federal regulation.
Member Services Representative II with promotion to Title Processor
Day Air Credit Union
05.2002 - 06.2005
- Efficiently and patiently handled dispute resolutions on customer accounts.
- Managed member account inquiries and transactions.
- Initiated direct deposit, cross account transfers, Internet account access, loan and IRA applications for customers.
- Balanced ATMs and vaults while ensuring proper chain of custody for bank carrier bags.
- Processed lien instruments on motor vehicles pledged as collateral security.
- Developed efficient title input procedures.
- Maintained title records and interacted with local government offices and financial institutions during the title process.
- Audited titles, loan documents, and credit card applications, ensuring compliance with state and federal guidelines.
Manager and Area Supervisor Trainee
Desmonds Russell's Tuxedo and Formalwear
10.1995 - 11.2001
- Organized staffing, scheduling, and inventory.
- Built cooperative accounts with allied firms.
- Marketed the business at bridal and prom shows, organized advertising in local media, and maintained records for several stores.
- Raised the store's annual overall sales by 42.5%.
Skills
- Ethics and integrityDocument preparation
- Records management
- Strong organization
- Docket management
- Court processes
- Confidentiality
- Docket preparation
- Court operations support
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Decision-making
Timeline
Court Operations Specialist II
Montgomery County Domestic Relations Court
05.2024 - Current
Case Management Specialist II
Montgomery County Domestic Relations Court
11.2017 - 05.2021
Manager
Destination XL
05.2013 - 12.2016
Manager
Men's Wearhouse
09.2006 - 05.2016
Deputy Clerk 1
Montgomery County Auto Title Division Call Center
06.2005 - 09.2006
Member Services Representative II with promotion to Title Processor
Day Air Credit Union
05.2002 - 06.2005
Manager and Area Supervisor Trainee
Desmonds Russell's Tuxedo and Formalwear
10.1995 - 11.2001