Heather Jensen

I assisted with questions, duties and problem solved for several areas of court such as: Accounting, Front Counter, Monitoring Clerk, Collections, Probation, Records and Parking.

Monitoring Clerk:

• Assign monthly and weekly accounts to collection agency.
• Write-off 10 year accounts.
• Order and process contempt of court papers.
• Monitor alcohol, marijuana and theft related deferred prosecution cases.
• Monitor and refer Teen Diver Improvement Program defendants.
• Monthly and weekly correspondence for contempt of court and deferred prosecution cases.
• Forward appropriate case information to attorneys.
• Process money sheet, refunds, and post dollars to citations.
• Clear warrants, order show causes, monitor community service files.
• Run papers for court.
• Sort and review incoming citations.
• Train new employees in various sections of court.

Parking Clerk:

• Boot vehicles and authorize towing of vehicles.
• Enter and double check tickets.
• Place tickets on and off of appeal from Judge.
• Balance online parking parking payments.
• Edit overpayments and mail refunds.
• Use of 3 way radio
• Knowledge of parking enforcement.

Back-up for Probation & Accounting

• Process money sheet, refunds and post dollars to citations.
• Show cause on defendants.
• Monitor community service cases.

Back-up for Front Counter:

• Violations Bureau Clerk
• Receive telephone, walk-in, mail, Professional Credit, Eugene Police Department and bailout payments.
• Set up probation cases.
• Set trials, diversion and impound hearing.
• Form inventory.
• Process fine sheets.

Back-Up Jury Clerk:

• Prepared weekly and monthly jury summons.
• Transferred dispositions from cases and court documents.
• Reviewed and mailed guilty by default letters.
• Worked with Jury (JSI) program.
• Prepared Pre-Trial prep.
• Updated daily jury phone recordings.
• Pulled driving records.
• Printed, collated and mailed trial notices.
• Enforced In-Court policy and procedure.

• Cross-sold checking, savings, loans and other bank products.
• Audit branch monthly
• Resolved complex customer issues promptly and professionally, maintaining focus on achieving positive outcomes for both client and bank.
• Maintained files, records and logs.
• Processed applications for new accounts.
• Cleared outstanding general ledgers.
• Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
• Balanced cash drawer, vault and ATM machine.
• Trained new employees and staff on basic office functions.
• Counted, verified and handled bank deposits and armored car transactions.
• Supervise in absence of management.
• Purchase and stock office supplies.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Answered phone and email inquiries on banking products.
• Mentored newly hired team members on appropriate responses to patron questions.