Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Sylvanna Brinson

Tulalip,WA

Summary

Dedicated Court Clerk I, II, & Advanced Court Clerk, with over 6 1/2 years' experience in case management for criminal, civil and traffic courts, juror clerk/coordinator, appellate court coordinator, records specialist, transcribing clerk, from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support, court bailiff, Excellent work ethic and communication skills. Responsible Court Clerk successful at managing multiple projects while delivering quality service. Adept at performing court filings, answering phones and recording court proceedings with Odyssey, Full Court, equipment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Accountable Tribal Court Clerk capable of performing secretarial practices and performing clerical duties such as filing, typing, faxing and answering calls. Expertise in Civil, Criminal, Traffic, Jury, Appellate Court and fluency in Legal Terminolgy and Speak and understand some Spanish Language. Capable of administering and organizing routine meetings and transcribing proceedings.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Court Records Specialist

Tulalip Tribes - Quil Ceda Village
Tulalip , WA
01.2022 - Current
  • Participated in ongoing training and compliance activities.
  • Exercised versatility in fast-paced, agile work environments.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handled customer problems with knowledgeable, speedy, and friendly service.
  • Maintained neat and well-organized front check-out and reception areas.
  • Handled various cleaning duties to keep common areas neat and organized.
  • Answered guest questions regarding amenities and services and offered assistance in solving problems.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Monitored main areas to replenish inventory items when supplies ran low.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.

Slot Attendant/Cashier

Tulalip Bingo
Marysville , WA
05.2020 - 11.2021
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Dispensed funds for machine jackpots and change for player needs.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Updated computerized database with player information such as name, address and contact details.
  • Cleaned up spills around slots area in order to maintain a safe environment for patrons.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Greeted customers and provided them with information about the gaming machines.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Enhanced customer loyalty by learning names and preferences.
  • Provided assistance to technicians during repairs or maintenance activities.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Collected money from players and paid out winnings when necessary.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Monitored customer behavior and notified security personnel if needed.
  • Managed cash transactions for casino patrons efficiently.
  • Operated ticket redemption kiosks and resolved issues.
  • Conducted currency exchanges for international customers.
  • Balanced cash drawers and prepared daily reports.
  • Assisted with cashier booth opening and closing procedures.
  • Upheld strict compliance with gaming regulations.
  • Provided exceptional customer service to casino guests.
  • Verified and paid out jackpots promptly.
  • Maintained confidentiality of guest information and transactions.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Maintained accountability of money banks and released to assigned personnel.
  • Responded promptly to jackpot alarm bells.
  • Checked identifications to verify patrons' ages.
  • Balance daily financial records by reconciling transaction summaries.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Security

Tulalip Resort & Casino
Marysville, WA
05.2020 - 11.2021
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Confirmed visitor identification prior to granting entry into the building.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Operated communication systems between officers stationed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Assisted with crowd control during large events held at the facility.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Issued visitor badges and access cards to authorized personnel.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Monitored closed circuit television systems.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.

Higher Education Specialist

Tulalip Tribes - Quil Ceda Village
Marysville, WA
  • Exercised versatility in fast-paced, agile work environments.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Managed and resolved incidents according to service agreements.
  • Defined team directions and provided guidance to members.
  • Reviewed documents for accuracy prior to submission or publication.
  • Developed and implemented specialized procedures for customer service operations.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Maintained accurate records of customer interactions and feedback.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Developed and implemented efficient business processes and procedures.
  • Built strong relationships with clients for long-term success.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Audited company's legal documents to verify compliant policies and procedures.

Housing Tenant Specialist

Tulalip Tribes Of Washington
Marysville, WA
  • Participated in ongoing training and compliance activities.
  • Defined team directions and provided guidance to members.
  • Maintained accurate records of customer interactions and feedback.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier/Stocker

Quil Ceda Village Liquor and Smoke Shop
Marysville, Washington
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Operated cash registers, ensuring accurate transactions and customer satisfaction.
  • Managed cash drawer, balancing daily receipts and deposits.
  • Provided exceptional customer service during checkout process.
  • Processed various forms of payment including credit cards and cash.
  • Bagged purchases appropriately to protect merchandise from damage.
  • Counted inventory regularly to ensure adequate stock levels on shelves.
  • Followed proper opening/closing procedures for cashier station security.
  • Processed customer payments quickly and returned exact change and receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Lifted materials of varied weights on regular basis.

Court Clerk I & II

Tulalip Tribes Of Washington
Marysville, Washington
01.2002 - 01.2006
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Compiled statistical data on various aspects of the judicial process.
  • Organized and maintained a large database of records, including case files, court dockets, and other related materials.
  • Provided clerical support such as typing letters, memos, orders and judgments.
  • Greeted visitors entering the courthouse and provided assistance as needed.
  • Made copies of relevant documents for distribution to attorneys and other parties involved in a case.
  • Processed payments for fines or fees associated with cases heard in court.
  • Assisted in data entry for all incoming cases into the computer system.
  • Collaborated with other departments within the courthouse to ensure efficient operation.
  • Scanned paper documents into electronic format for storage in computer databases.
  • Ensured that all necessary forms were completed accurately before trial dates.
  • Provided administrative support to the court staff by preparing and filing legal documents.
  • Updated records after each hearing or trial was concluded.
  • Managed calendar scheduling for courtroom proceedings.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Attended all sessions of court and recorded minutes of proceedings.
  • Prepared daily reports on cases processed during each session of court.
  • Verified accuracy of case information entered into the computer system prior to hearings or trials.
  • Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
  • Served as liaison between the courts and law enforcement agencies when necessary.
  • Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
  • Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
  • Issued subpoenas when requested by an attorney or judge.
  • Prepared and maintained court documents, records, and dockets.
  • Assisted in scheduling hearings, trials, and other court events.
  • Processed legal documentation and correspondence efficiently.
  • Managed case files, ensuring accuracy and confidentiality.
  • Provided excellent customer service to the public.
  • Collected fees for licenses, permits, and fines.
  • Issued various licenses including marriage, business, and dog licenses.
  • Conducted research on legal matters as needed.
  • Trained new clerks in office procedures and protocols.
  • Coordinated with law enforcement agencies regarding warrants and subpoenas.
  • Assisted judges during courtroom proceedings efficiently.
  • Prepared meeting agendas and minutes for municipal boards.
  • Handled incoming calls while maintaining professional demeanor.
  • Updated databases accurately with license applications/renewals information.
  • Maintained a clean and organized work environment daily.
  • Filed paperwork according to established guidelines.
  • Verified applicant eligibility for specific licenses or permits.
  • Ensured compliance with local ordinances/regulations.
  • Managed court calendar to avoid conflicts/overbooking.
  • Recorded official minutes of municipal board meetings.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Recorded meeting minutes for distribution to officials and staff members.
  • Conducted regular training sessions for staff members on new software programs or processes.
  • Managed daily operations, scheduling, and assigning tasks for office staff.
  • Developed departmental budgets and monitored expenditures throughout the year.
  • Maintained confidentiality of sensitive documents and information at all times.
  • Collaborated with other departments to improve interdepartmental communication and efficiency.
  • Implemented policies to ensure compliance with company standards and regulations.
  • Created a positive work environment by addressing conflicts promptly and fairly.
  • Established priorities for time-sensitive projects while managing multiple deadlines.
  • Reviewed documents for accuracy before distribution or filing within the department.
  • Implemented data entry processes that improved overall record-keeping accuracy.
  • Streamlined inventory management systems for better tracking of office supplies usage.
  • Enforced workplace safety protocols to minimize accidents or injuries in the office.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Researched and prepared reports required by management or governmental agencies.
  • Assisted in the preparation of court documents such as subpoenas, summonses and warrants.
  • Attended arraignments and trials as required to provide assistance with record keeping.
  • Managed clerical tasks related to filing motions, pleadings, affidavits and other legal documents with courts or law enforcement agencies.
  • Scheduled meetings with prosecutors, defense attorneys and other court personnel.
  • Answered inquiries from attorneys, judges, police officers, victims and witnesses regarding procedures or status of cases.
  • Processed criminal records, including arrests, indictments and dispositions.
  • Collected, verified and entered data into computer systems to maintain accurate records.
  • Performed background checks on suspects and defendants.
  • Prepared court-ordered transcripts for appeals process.
  • Verified completeness of all documentation associated with criminal cases.
  • Acted as liaison between courts, law enforcement agencies and other government entities in order to obtain necessary information related to criminal cases.
  • Provided technical support for courtroom equipment during proceedings.
  • Researched relevant laws when needed to assist in preparing legal documents.
  • Organized files and maintained case information by utilizing a variety of tracking systems.
  • Provided administrative support for court proceedings and hearings.
  • Supported and directed families navigating court system and obtaining needed treatment from local agencies.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Utilized computer software programs to create reports, labels, forms.
  • Processed customer payments accurately and efficiently.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Provided administrative support such as scheduling appointments or meetings.
  • Performed data entry tasks to update customer accounts records.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Organized and maintained filing systems for confidential documents.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Scheduled appointments, meetings, and maintained calendars.
  • Assisted with travel arrangements and expense reporting.
  • Provided exceptional customer service to clients and visitors.
  • Coordinated delivery of packages, documents, and mailings.
  • Supported accounting department with invoicing and billing tasks.
  • Facilitated office communications through email distribution lists.
  • Operated standard office equipment including printers, copiers, etc.
  • Maintained strict confidentiality of sensitive information.
  • Maintained accurate electronic and physical filing systems.
  • Processed incoming mail and distributed correspondence.
  • Performed data entry, document scanning, and indexing tasks.
  • Handled multi-line phone system and directed calls.
  • Answered telephones, directed calls, and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Computed, recorded and proofread data or reports.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Administrative Office Assistant

Tulalip Casino & Bingo
Marysville, WA
  • Planned staff and training meetings and scheduled conference rooms.
  • Monitored office inventory to maintain supply levels.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed and oversaw office personnel activities.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Exercised versatility in fast-paced, agile work environments.

Cage Cashier

Tulalip Casino
Marysville, WA
07.1996 - 07.1998
  • Prepared balance sheets in accordance with gaming standards and internal controls.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Redeemed coins and tokens for cash at customer request.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Sold casino chips, tokens or tickets.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Counted, verified and posted armored car deposits.
  • Ensured that all state gaming laws were followed at all times.
  • Greeted customers and answered inquiries regarding services.
  • Maintained accurate records of cage transactions and balances.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Issued change funds for table games employees during their shifts.
  • Resolved customer complaints regarding transactions in a professional manner.
  • Checked the accuracy of documents before submitting them to supervisors for approval.
  • Followed strict security protocols when handling large sums of money.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Processed payments for chips, tokens, and cash transactions.
  • Assisted other departments with special projects as needed.
  • Maintained strict compliance with gaming regulations.
  • Ensured confidentiality of sensitive customer information.
  • Trained new employees on cage procedures and regulations.
  • Balanced cash drawers daily, maintaining accurate records.
  • Conducted financial transactions for casino patrons efficiently.
  • Performed currency exchanges for international guests.
  • Processed patron payouts, check-cashing and credit advances.
  • Maintained confidentiality of customers' transactions.
  • Answered questions regarding casino operations, policies and amenities.

Manager of Operations

Shoalwater Bay Grocery & Fireworks
Tokeland, WA
11.1992 - 09.2006
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Engaged with existing and potential clients to gain insight into needs.
  • Ensured compliance with relevant ATF laws, regulations, industry standards. related to the operation of the business.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Managed budgets, financial forecasting, and analysis.
  • Monitored inventory levels, managed procurement processes.
  • Ensured compliance with industry regulations and standards.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Cage Supervisor

Shoalwater By Casino
Tokeland , Washington
01.1999 - 01.2002
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Received, secured and distributed large sums of money, added funds to casino safe and completed forms and documentation.
  • Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
  • Coordinated employee work schedules to provide adequate coverage for guest services.
  • Notified table games dealer of irregularities in play for prompt resolution.
  • Calculated winnings to verify payments made by dealers.
  • Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
  • Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
  • Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
  • Assisted with audits related to cage operations by providing requested documentation for review.
  • Reviewed monthly reports detailing financial performance of the cage department in order to identify areas needing improvement.
  • Prepared detailed reports summarizing daily activities at the cage for submission to management team upon completion of shift.
  • Maintained accurate records of cash transactions in accordance with established procedures.
  • Ensured that all transactions were conducted according to internal control standards set forth by state gaming regulatory authorities.
  • Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
  • Managed team members by providing guidance, feedback, coaching, and training when needed.
  • Verified identification documents from customers prior to completing any transaction involving currency exchange or credit card purchases.
  • Organized special events such as tournaments, promotions, drawings. according to established guidelines set forth by management.
  • Managed and supervised all cage personnel, ensuring compliance with gaming regulations.
  • Created reports detailing daily activity within the cage area which were then submitted to upper management for review.
  • Processed large amounts of currency using currency counting machines in a timely manner.
  • Oversaw the opening and closing process of the cage during each shift, verifying proper documentation is completed per policy standards.
  • Assisted customers with exchanging foreign currencies into U.S. dollars or casino chips.
  • Maintained accurate records of transactions, including cashiering activities, jackpots paid out, and chips redeemed.
  • Ensured that all employees were properly trained in accordance with gaming regulations and company policies.
  • Managed shift scheduling, ensuring adequate coverage at all times.
  • Ensured high-quality guest experiences through exceptional staff supervision.
  • Maintained inventory of gaming equipment, supplies, and resources.
  • Collaborated with security teams to maintain a safe environment.
  • Managed employee performance evaluations, promotions, and disciplinary actions.
  • Coordinated staff training sessions on new games or policy updates.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.

Education

Certificate -

Advanced Court Clerk
01-2023

Certificate -

Court Clerk I
01-2022

Certificate -

Court Clerk II
01-2022

Some College (No Degree) - Computer Literacy 101

Everett Community College
Everett, WA

Some College (No Degree) - Business Leadership Certificates

Edmonds Community College
Lynnwood, WA

Some College (No Degree) -

Grays Harbor College
Aberdeen, WA

Some College (No Degree) -

Ocosta Junior - Senior High School
Westport, WA

Skills

  • Emergency Response
  • Supply Management
  • Root Cause Analysis
  • Resource Allocation
  • Court Procedures
  • Microsoft Office
  • Proofreading
  • Confidentiality
  • Legal Terminology
  • Document Preparation
  • Court processes
  • Proficient in Full Court
  • Proficient in Odyssey
  • Proficient in DMS
  • Proficient in JAVS
  • Proficient in Tyler Technologies
  • Docket preparation
  • Legal documents
  • Public Policy
  • Policy analysis
  • Courtroom Procedures
  • Data Entry
  • Payment Collection
  • File Management
  • Strong Organization
  • Records Management
  • Calendar Management
  • Schedule Management
  • Dispute Resolution
  • Legal Research
  • Office Management
  • Correspondence Writing
  • Schedule and calendar management
  • Verbal and writing communication
  • Handling payments
  • Document Management
  • Telephone Etiquette
  • Mail Processing
  • Database Management
  • Fine collection
  • Administrative tasks
  • Cash Handling
  • Excellent Communication
  • Attention to Detail
  • Time management abilities
  • Effective Communication
  • Relationship Building
  • Experience in leadership
  • Problem-Solving
  • Team building
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Time Management
  • Serving customer needs
  • Quick Learner
  • Customer Service
  • Casino security support
  • Slot machine troubleshooting
  • Currency Exchange
  • Accurate Cash Handling
  • Cash Register Operation
  • Cash cage operations

Affiliations

  • Cooking
  • Gardening
  • Crossfit
  • Traveling
  • Camping
  • Cultural Activities
  • shopping

Certification

10-28-2002-Court Clerk I Certificate from Northwest Inter-Tribal Court System

09-21-2002 Bureau of Justice Assistance Office of Justice Programs United States Department of Justice w/Fox Valley Technical College

11-15-2002 National Trainee Conference for Criminal Justice & Communication Leaders & Tribal Court Grantee Trainers w/Fox Valley Technical College

02-21-2003 National Judicial College American Bar Association Tribal Court Grantees-Tribal Court Team Training

02-21-2003 Bureau of Justice Assistance, Office of Justice Programs United States Department of Justice Tribal Court Grantee Training w/Fox Valley Technical College

09-10-2004 Court Clerk II Certification w/Ramona Tsosie Tribal Judicial Institute

04-26, 27, 2023 Court Clerk I & Advanced Court Clerk II Certificates w/J. Dalton Institute

Languages

Spanish
Limited
Lushootseed
Native/ Bilingual

Timeline

Court Records Specialist

Tulalip Tribes - Quil Ceda Village
01.2022 - Current

Slot Attendant/Cashier

Tulalip Bingo
05.2020 - 11.2021

Security

Tulalip Resort & Casino
05.2020 - 11.2021

Court Clerk I & II

Tulalip Tribes Of Washington
01.2002 - 01.2006

Cage Supervisor

Shoalwater By Casino
01.1999 - 01.2002

Cage Cashier

Tulalip Casino
07.1996 - 07.1998

Manager of Operations

Shoalwater Bay Grocery & Fireworks
11.1992 - 09.2006

Higher Education Specialist

Tulalip Tribes - Quil Ceda Village

Housing Tenant Specialist

Tulalip Tribes Of Washington

Cashier/Stocker

Quil Ceda Village Liquor and Smoke Shop

Administrative Office Assistant

Tulalip Casino & Bingo

Certificate -

Advanced Court Clerk

Certificate -

Court Clerk I

Certificate -

Court Clerk II

Some College (No Degree) - Computer Literacy 101

Everett Community College

Some College (No Degree) - Business Leadership Certificates

Edmonds Community College

Some College (No Degree) -

Grays Harbor College

Some College (No Degree) -

Ocosta Junior - Senior High School

10-28-2002-Court Clerk I Certificate from Northwest Inter-Tribal Court System

09-21-2002 Bureau of Justice Assistance Office of Justice Programs United States Department of Justice w/Fox Valley Technical College

11-15-2002 National Trainee Conference for Criminal Justice & Communication Leaders & Tribal Court Grantee Trainers w/Fox Valley Technical College

02-21-2003 National Judicial College American Bar Association Tribal Court Grantees-Tribal Court Team Training

02-21-2003 Bureau of Justice Assistance, Office of Justice Programs United States Department of Justice Tribal Court Grantee Training w/Fox Valley Technical College

09-10-2004 Court Clerk II Certification w/Ramona Tsosie Tribal Judicial Institute

04-26, 27, 2023 Court Clerk I & Advanced Court Clerk II Certificates w/J. Dalton Institute

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