Shameka Prowell
Collinsville,IL
Summary
Innovative Frontend Coach with proven expertise in React, team leadership, and customer service excellence. Known for enhancing workflows and mentoring staff, driving significant improvements in customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Frontend Coach
Walmart
Collinsville, IL
06.2014 - 04.2026
- Guided team members in best practices for customer engagement and service excellence.
- Developed training materials to enhance knowledge of front-end operations and procedures.
- Analyzed workflow processes and provided recommendations to improve efficiency and accuracy.
- Mentored staff on effective use of point-of-sale systems, ensuring seamless transactions.
- Facilitated onboarding sessions for new employees to promote adherence to company standards.
- Collaborated with management to implement strategies that enhance customer satisfaction scores.
- Evaluated employee performance and provided constructive feedback to foster professional growth.
- Initiated process improvements that reduced wait times during peak shopping hours, enhancing customer experience.
- Reduced website maintenance costs by creating reusable components and templates for content management systems.
Shiftlead
Hardees Resturamt
Cahokia,Illinois
03.2004 - 02.2014
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored team members on customer service best practices.
- Managed shift schedules, optimizing labor resources for peak hours.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Ensured compliance with health and safety regulations during food preparation and handling.
- Conducted inventory management, monitoring stock levels to prevent shortages or overstocking.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Coordinated team meetings to communicate goals, updates, and performance expectations effectively.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2025
Skills
- React proficiency
- Verbal and written communication
- Complex Problem-solving
- Responsive design
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Frontend Coach
Walmart
06.2014 - 04.2026
Shiftlead
Hardees Resturamt
03.2004 - 02.2014
High School Diploma -
Penn Foster Career School