Hi, I’m
Shameka J. Richardson
Hampton,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
years of professional experience
Work History
Keller Williams
Realtor
04.2024 - Current
Job overview
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Saltbox
Operations and Sales Manager
09.2021 - 08.2023
Job overview
- Strategically led tailored sales journeys, facilitating 100+ B2B transactions, while generating $500,000+ in recurring revenue
- Utilized tracking, reporting, and management skills through 10+ Excel spreadsheets, Salesforce, and Zendesk
- Conducted thorough budget audits while managing P&L expenses, contributing to financial efficiency and strategic decision-making
- Cultivated long-lasting customer relationships by collaborating with teams, ensuring high satisfaction levels
- Planned and budgeted various community events
- Optimized warehouse operations, enhancing efficiency and logistics
- Managed and led 25-50 employees, achieving collective goals and presenting comprehensive weekly reports aligning with key performance indicators.
Pinnacle Property Management
Assistant Property Manager
01.2020 - 08.2021
Job overview
- Led 5 employees through daily operations and unexpected challenges with an emphasis on strong team collaboration
- Oversaw property operations, managing rent collection and optimizing data collection in Yardi CRM system
- Strategically planned community events within tight timelines, involving budget allocations
- Achieved significant results: Signed 200+ units, generating $450,000+ monthly revenue, boosting renewal/retention rates.
Georgia Division of Family and Children Services
Family Case Manager
03.2018 - 01.2020
Job overview
- Strengthened children’s social ties across community, school, and family settings, fostering meaningful interactions
- Established a supportive environment, facilitating connections between children and families
- Diligently documented behaviors, interactions, and progress on goals for 15 children in an EHR system.
Pinnacle Property Management
Office and Leasing Manager
01.2016 - 03.2018
Job overview
- Elevated occupancy rates and revenue by guiding sales teams collaboratively
- Streamlined operations, fostering efficient communication across teams, customers, and vendors for improved efficiency
- Leveraged CRM systems for optimized data management, ensuring operational efficiency.
Georgia Department of Community Supervision
Administrative Assistant Lead
02.2013 - 02.2016
Job overview
- Led an 8-member administrative team to enhance efficiency in data management and office communications
- Maintained precision across software by preparing, reviewing, and proofreading communications and reports
- Managed multiple priorities, aligning requests from senior managers to streamline operations effectively.
Education
Strayer UniversityHerndon, VA
Master of Business Administration MBA
01.2020
Strayer University
Bachelor of Arts BA - Business Administration
01.2018
Skills
- Yardi
- Salesforce
- Microsoft Office
- CRM (Customer Relationship Management)
- Detail-oriented
- Budgeting
- Staff Management
- Ga Notary
- Customer Relations
- Contract Negotiation
- Customer Service
- Problem-solving abilities
Timeline
Realtor
Keller Williams
04.2024 - Current
Operations and Sales Manager
Saltbox
09.2021 - 08.2023
Assistant Property Manager
Pinnacle Property Management
01.2020 - 08.2021
Family Case Manager
Georgia Division of Family and Children Services
03.2018 - 01.2020
Office and Leasing Manager
Pinnacle Property Management
01.2016 - 03.2018
Administrative Assistant Lead
Georgia Department of Community Supervision
02.2013 - 02.2016
Strayer University
Master of Business Administration MBA
Strayer University
Bachelor of Arts BA - Business Administration
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