Shameka Smith
Charlotte,NC
Summary
Adept at fostering team unity and enhancing customer satisfaction, I leveraged my problem-solving abilities and attention to detail at Cracker Barrell to significantly improve service delivery. My expertise in wine and positive leadership style have consistently elevated dining experiences, making me a pivotal asset in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Server
Cracker Barrell
04.2024 - Current
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new hires.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server Trainer
Red Crab Seafood
03.2023 - 01.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Sales Associate
7-eleven
07.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server Trainer
Dodge City Steakhouse
Asheboro, NC
02.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate In Communications - Communications
Asheboro High School
Asheboro, NC06.2022
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Wine Knowledge
Timeline
Lead Server
Cracker Barrell
04.2024 - Current
Server Trainer
Red Crab Seafood
03.2023 - 01.2024
Sales Associate
7-eleven
07.2022 - 05.2023
Server Trainer
Dodge City Steakhouse
02.2019 - 01.2023
Associate In Communications - Communications
Asheboro High School
Similar Profiles
Brian CastanedaBrian Castaneda
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store
Lilea-ann GoughLilea-ann Gough
Server at Cracker Barrell Old Country StoreServer at Cracker Barrell Old Country Store
Aliyah FernandezAliyah Fernandez
Server at Cracker Barrell Old Country StoreServer at Cracker Barrell Old Country Store
Skyla McNamaraSkyla McNamara
Retail Sales Associate at Cracker Barrell Old Country StoreRetail Sales Associate at Cracker Barrell Old Country Store
Lindsay ToppinLindsay Toppin
Summer Programs Administrative Assistant at Charlotte Country Day SchoolSummer Programs Administrative Assistant at Charlotte Country Day School